Romero-Brufau Santiago, Kostandy Petro, Maass Kayse Lee, Wutthisirisart Phichet, Sir Mustafa, Bartholmai Brian, Stuve Mickael, Pasupathy Kalyan
Mayo Clinic, Rochester, Minnesota, USA.
AMIA Annu Symp Proc. 2018 Dec 5;2018:942-951. eCollection 2018.
Visualizing process metrics can help identify targets for improvement initiatives. Dashboards and scorecards are tools to visualize important metrics in an easily interpretable manner. We describe the development of two visualization systems: a dashboard to provide real-time situational awareness to frontline coordinators, and a scorecard to display aggregate monthly performance metrics for strategic process improvement efforts. Both systems were designed by a multidisciplinary team of physicians, allied health staff, engineers and information technology specialists. We describe the process of defining important metrics, gathering and cleaning data, and designing the visualization interfaces. We also describe some improvement initiatives that stemmed. These systems were implemented in our hospital and improved the availability of data to our staff and leadership, making performance gaps visible and generating new targets for quality improvement projects.
可视化过程指标有助于确定改进计划的目标。仪表板和记分卡是以易于解释的方式可视化重要指标的工具。我们描述了两个可视化系统的开发：一个为一线协调员提供实时态势感知的仪表板，以及一个用于展示战略流程改进工作的月度综合绩效指标的记分卡。这两个系统均由医生、专职医护人员、工程师和信息技术专家组成的多学科团队设计。我们描述了定义重要指标、收集和清理数据以及设计可视化界面的过程。我们还描述了由此产生的一些改进计划。这些系统已在我们医院实施，提高了数据对员工和领导层的可获取性，使绩效差距可见，并为质量改进项目产生了新的目标。
