Department of Radiology, Cincinnati Children's Hospital Medical Center, 3333 Burnet Ave, MLC 5031, Cincinnati, OH 45229-3039, USA.
Radiographics. 2010 Nov;30(7):2029-38. doi: 10.1148/rg.307105017. Epub 2010 Aug 26.
The radiology department at a midwestern U.S. children's hospital has created a scorecard that is presented quarterly to the institutional leadership and is available to all radiology employees on the institutional intranet. The scorecard currently has 33 measures in six areas: clinical services (safety, quality, timeliness); education; research; professionalism, communication, and user satisfaction; finances and administration; and staffing. For each measure, the goal, current value of the measure, interval at which the measure is updated, date of last update, and previous value of the measure are listed. Each measure was reviewed over time to determine those measures for which target goals were met. Results indicate that a visible and transparent department scorecard is one of the more powerful tools available to the radiology leadership to call attention to and improve performance in specific areas. The use of such a scorecard can help develop a departmental culture of quality improvement, focus healthcare providers on specific quality improvement projects, and drive departmental performance.
美国中西部一家儿童医院的放射科制定了一份评分卡，每季度向机构领导层提交，并在机构内部网上向所有放射科员工提供。该评分卡目前有六个领域的 33 项措施：临床服务（安全、质量、及时性）；教育；研究；专业精神、沟通和用户满意度；财务和管理；以及人员配备。对于每项措施，都列出了目标、措施的当前值、更新措施的间隔、上次更新日期以及措施的前一个值。随着时间的推移，对每项措施进行了审查，以确定达到目标的措施。结果表明，一个可见的、透明的部门评分卡是放射科领导层可用的更强大的工具之一，可以引起对特定领域绩效的关注并加以改进。使用这样的评分卡可以帮助培养质量改进的部门文化，使医疗服务提供者专注于特定的质量改进项目，并推动部门绩效。
