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利用自然语言处理技术实现神经语言程序学中首选表征系统识别过程的自动化。

Automating the process of identifying the preferred representational system in Neuro Linguistic Programming using Natural Language Processing.

作者信息

Amirhosseini Mohammad Hossein, Kazemian Hassan

机构信息

School of Computing and Digital Media, London Metropolitan University, Tower Building, 166-220 Holloway Road, London, N7 8DB, UK.

出版信息

Cogn Process. 2019 May;20(2):175-193. doi: 10.1007/s10339-019-00912-3. Epub 2019 Mar 5.

Abstract

Neuro Linguistic Programming (NLP) is a methodology used for recognition of human behavioral patterns and modification of the behavior. A significant part of this process is influenced by the theory of representational systems which equates to the five main senses. The preferred representational system of an individual can explain a large part of exhibited behaviors and characteristics. There are different methods to recognize the representational systems, one of which is to investigate the sensory-based words in the used language during the conversation. However, there are difficulties during this process since there is not a single reference method used for identification of representational systems and existing ones are subject to human interpretations. Some human errors like lack of experience, personal judgment, different levels of skill and personal mistakes may also affect the accuracy and reliability of the existing methods. This research aims to apply a new approach that is to automate the identification process in order to remove human errors, thereby increasing the accuracy and precision. Natural Language Processing has been used for automating this process, and an intelligent software has been developed to identify the preferred representational system with increased accuracy and reliability. This software has been tested and compared to human identification of representational systems. The results of the software are similar to a NLP practitioner, and the software responds more accurately than a human practitioner in various parts of the process. This novel methodology will assist the NLP practitioners to obtain an improved understanding of their clients' behavioral patterns and the associated cognitive and emotional processes.

摘要

神经语言程序学(NLP)是一种用于识别人类行为模式和改变行为的方法。这一过程的很大一部分受到表象系统理论的影响,该理论等同于五种主要感官。个体偏好的表象系统可以解释其表现出的大部分行为和特征。有多种方法来识别表象系统,其中一种是在对话过程中研究所用语言中基于感官的词汇。然而,这一过程存在困难,因为没有单一的参考方法用于识别表象系统,现有的方法也容易受到人为解读的影响。一些人为错误,如缺乏经验、个人判断、技能水平不同和个人失误,也可能影响现有方法的准确性和可靠性。本研究旨在应用一种新方法,即实现识别过程的自动化,以消除人为错误,从而提高准确性和精确性。自然语言处理已被用于实现这一过程的自动化,并且已经开发了一个智能软件来更准确可靠地识别偏好的表象系统。该软件已经经过测试,并与人类对表象系统的识别进行了比较。软件的结果与NLP从业者相似,并且在该过程的各个环节中,软件的响应比人类从业者更准确。这种新颖的方法将帮助NLP从业者更好地理解客户的行为模式以及相关的认知和情感过程。

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