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瑞典医疗保健专业人员中的职场霸凌:一项描述性研究。

Workplace bullying among healthcare professionals in Sweden: a descriptive study.

作者信息

Rahm GullBritt, Rystedt Ingrid, Wilde-Larsson Bodil, Nordström Gun, Strandmark K Margaretha

机构信息

Faculty of Health, Science, and Technology, Department of Health Sciences, Karlstad University, Karlstad, Sweden.

Department of Nursing, Faculty of Public Health, Inland Norway University of Applied Sciences, Elverum, Norway.

出版信息

Scand J Caring Sci. 2019 Sep;33(3):582-591. doi: 10.1111/scs.12633. Epub 2019 Mar 13.

Abstract

Workplace bullying is a taboo event which occurs worldwide, although the prevalence varies significantly between and within countries. Nurses have been regarded an occupational risk group for bullying at the work place. Bullying in health and social care contexts is sometimes reported as frequent and, other times, as not occurring, which sparked our interest in mapping the occurrence of bullying in the health and social care system in Sweden. Thus, the purpose of the study was to examine the prevalence of bullying, and to discuss cultural traditions and environmental factors that affect bullying in workplaces. The sample (n = 2810) consisted of employees at inpatient wards at four hospitals, and employees at municipal eldercare wards in Sweden. A questionnaire including NAQ-22 R was distributed and subsequently analysed with descriptive statistics using SPSS. The youngest group of respondents scored higher than the older groups. Using contrasting estimates of bullying, the prevalence varied between 4.1 and 18.5%, with the lowest prevalence in regards to self-reported exposure. According to the cut-off scores, NAQ-22 R, 8.6% of the respondents were occasionally exposed to bullying while 2.3% were considered to be victims of severe bullying. Work-related negative acts were more common than personal negative acts. The variations in prevalence of bullying as a result of contrasting estimation strategies are discussed from perspective of the 'law of Jante', the 'tall poppy syndrome' and shame. Bullying deteriorates the working conditions which may have an impact on quality of patient care.

摘要

职场霸凌是一个全球性的禁忌话题,尽管其在不同国家之间以及同一国家内部的发生率差异显著。护士被视为工作场所遭受霸凌的职业风险群体。在健康和社会护理环境中的霸凌情况,有时被报道为频繁发生,而有时又被报道为不存在,这引发了我们对瑞典健康和社会护理系统中霸凌发生情况进行梳理的兴趣。因此,本研究的目的是调查霸凌的发生率,并探讨影响工作场所霸凌的文化传统和环境因素。样本(n = 2810)包括四家医院住院病房的员工以及瑞典市政老年护理病房的员工。发放了一份包含NAQ - 22 R的问卷,随后使用SPSS进行描述性统计分析。最年轻的受访者群体得分高于年长群体。使用不同的霸凌评估方法,发生率在4.1%至18.5%之间,自我报告的暴露发生率最低。根据NAQ - 22 R的临界分数,8.6%的受访者偶尔遭受霸凌,2.3%被认为是严重霸凌的受害者。与工作相关的负面行为比个人负面行为更为常见。从“詹特法则”、“出头鸟综合征”和羞耻感的角度讨论了由于不同评估策略导致的霸凌发生率差异。霸凌会恶化工作条件,这可能会对患者护理质量产生影响。

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