Ribeiro Ana Rita Valente, Sani Ana Isabel
Faculty of Human and Social Sciences, University Fernando Pessoa (UFP), 4249-004 Porto, Portugal.
Fernando Pessoa Research, Innovation and Development Institute (FP-I3ID), Observatory Permanent Violence and Crime (OPVC), University Fernando Pessoa (UFP), 4249-004 Porto, Portugal.
Int J Environ Res Public Health. 2024 Apr 9;21(4):459. doi: 10.3390/ijerph21040459.
Violence against healthcare professionals is an event that further burdens the daily lives of those who try every day to care for and assist those who need it most. In an attempt to overcome these events, there are coping strategies that can be used to reduce the stress caused. Therefore, this study aims to analyse the phenomenon of violence against healthcare professionals and the relationship between the bullying suffered by these professionals and the coping strategies they developed to overcome these moments. To this end, a scoping review was conducted in which eight articles were selected for final analysis from a total of 276 articles found in three electronic databases (EBSCO, PubMed, and Web of Science). This review concludes that the most common workplace bullying behaviours include excessive workloads, humiliation and ridicule, impossible deadlines, and verbal attacks. Professionals reported negative impacts, such as helplessness, depression, stress, insomnia, and the desire to change jobs. Victims of workplace bullying often expressed their intention to leave their current job or even abandon the profession. Problem-focused coping strategies are the most used. The studies indicated that workplace bullying negatively affects professionals in physical and mental terms, as well as in terms of quality of life at work, requiring more research and adoption of preventive measures to identify and combat the problem.
暴力侵害医护人员的行为是一种给那些每天努力照顾和帮助最需要帮助之人的医护人员的日常生活带来更多负担的事件。为了克服这些事件，可以采用一些应对策略来减轻由此造成的压力。因此，本研究旨在分析暴力侵害医护人员的现象，以及这些专业人员所遭受的欺凌与他们为克服这些时刻而制定的应对策略之间的关系。为此，进行了一项范围综述，从在三个电子数据库（EBSCO、PubMed和Web of Science）中找到的总共276篇文章中选择了八篇文章进行最终分析。该综述得出结论，最常见的职场欺凌行为包括工作量过大、羞辱和嘲笑、不可能完成的期限以及言语攻击。专业人员报告了一些负面影响，如无助、抑郁、压力、失眠以及换工作的愿望。职场欺凌的受害者经常表示他们打算辞去目前的工作，甚至放弃这个职业。以问题为导向的应对策略是使用最多的。研究表明，职场欺凌在身体和心理方面以及工作生活质量方面对专业人员产生负面影响，需要更多的研究并采取预防措施来识别和解决这个问题。
