Department of Social Work, Tel-Hai College , Upper Galilee, Israel.
Faculty of Law, University of Haifa , Hifa, Israel.
J Aging Soc Policy. 2021 Jan-Feb;33(1):1-21. doi: 10.1080/08959420.2019.1589896. Epub 2019 Mar 21.
In view of the growing need to address the rights of older people as consumers, this study captures the perceptions and meanings that older people attribute to their experiences as older consumers, particularly regarding consumer fraud, using qualitative-phenomenological methodology based on semi-structured, open-ended interviews with 16 older consumers in Israel. The findings raise distinctive aspects of their experiences, including physical and cognitive characteristics of aging, social response to aging, and involvement of family members in decision making and support. The study concludes by offering several sociolegal policy recommendations for protecting older consumers, directed to them, their family members, professionals interacting with them, and the legal system.
鉴于满足老年人消费者权益的需求日益增长，本研究运用基于半结构化开放式访谈的定性现象学方法，以 16 名以色列老年消费者为研究对象，捕捉老年人对其作为老年消费者的体验的看法和理解，尤其是针对消费欺诈问题。研究结果揭示了他们独特的体验，包括衰老的生理和认知特征、社会对衰老的反应以及家庭成员在决策和支持方面的参与。最后，本研究提出了几项保护老年消费者的社会法律政策建议，针对对象包括老年消费者本人、其家庭成员、与他们互动的专业人士以及法律体系。
