Safitrih Laila, Perwitasari Dyah A, Ndoen Nelci, Dandan Keri L
Faculty of Pharmacy, University of Ahmad Dahlan, Yogyakarta 55166, Indonesia.
Pharmacy Unit, Prof. Dr. W.Z. Johannes Hospital, Kupang 85112, Indonesia.
Pharmacy (Basel). 2019 Mar 22;7(1):31. doi: 10.3390/pharmacy7010031.
. An essential way to ensure patient safety in the hospital is by applying pharmacy services in emergency units. This strategy was implemented in Indonesia several years ago, with the aim of ensuring that adequate pharmacy services are given to patients in hospitals. To achieve this, pharmacists are required to cooperate with other health workers via inter-professional teamwork. This study intended to identify the perceptions and expectations of health workers with respect to pharmacy services in emergency units. . This was a qualitative study, using a phenomenological approach with a semi-structured interview technique to obtain data. This study was performed at the Prof. Dr. W.Z. Johannes Hospital Kupang from June to September 2018. The results of the interviews were thematically analyzed using QSR NVivo software 11. . The themes identified in this study included: (1) The positive impact of pharmacists in service; (2) Badan Penyelenggara Jaminan Sosial (BPJS) influence; (3) Acceptance of health workers; (4) Medication administration information; and (5) Expectations of health workers. Various perceptions were conveyed by participants regarding the emergency unit services in the hospital's pharmaceutical department. Data obtained proved that the existence of a pharmacist increased the efficiency of time for services and prevented human error. . Pharmacists and policy-makers play a significant role in providing appropriate pharmaceutical services in emergency units. Pharmacists also need to improve their quality of practice in accordance with their competence. They must review the patient medical history and physician's prescriptions, educate the patients and other health workers, so that the workload and service time will be reduced.
在医院确保患者安全的一个重要方法是在急诊部门提供药学服务。几年前印度尼西亚实施了这一策略，目的是确保医院为患者提供充分的药学服务。为实现这一目标，要求药剂师通过跨专业团队合作与其他医护人员协作。本研究旨在确定医护人员对急诊部门药学服务的看法和期望。 这是一项定性研究，采用现象学方法和半结构化访谈技术来获取数据。本研究于2018年6月至9月在古邦W.Z.约翰内斯教授博士医院进行。访谈结果使用QSR NVivo软件11进行主题分析。 本研究确定的主题包括：（1）药剂师在服务中的积极影响；（2）社会安全保障机构（BPJS）的影响；（3）医护人员的接受度；（4）用药信息；以及（5）医护人员的期望。参与者对医院药学部门的急诊服务表达了各种看法。获得的数据证明药剂师的存在提高了服务时间效率并防止了人为错误。 药剂师和政策制定者在为急诊部门提供适当的药学服务方面发挥着重要作用。药剂师还需要根据其能力提高其实践质量。他们必须查看患者病史和医生处方，对患者和其他医护人员进行教育，以便减少工作量和服务时间。
