National Addictions Management Service (NAMS), Institute of Mental Health, Singapore.
Department of General and Forensic Psychiatry, Institute of Mental Health, Singapore.
Singapore Med J. 2019 Apr;60(4):164-167. doi: 10.11622/smedj.2019033.
We evaluated the utilisation of a helpline and Web chat system by the public for gambling-related services in Singapore over a period of 12 months. The profile of callers, call characteristics and actions taken were descriptively analysed using aggregate data. The majority of helpline calls and Web chats were from gamblers aged 40-49 years (23.3%, n = 644). Gamblers made 85.4% (n = 8,010) of the calls to the helpline and 73.3% (n = 546) of the Web chats. About four-fifths of the gamblers were Chinese (79.5%, n = 6,381) and employed full time (79.9%, n = 4,125). Table games (67.6%, n = 2,605) were the most popular gambling activity reported by callers, 55.8% of which involved local casinos. Enquiries were mostly casino related (92.4%, n = 5,739). Approximately 1,827 calls were received per month during the study period and 185 referrals were made to the clinic, 80.5% of whom sought treatment.
我们评估了公众在 12 个月内通过新加坡赌博相关服务热线和网络聊天系统的使用情况。使用汇总数据对来电者的特征、来电特征和采取的措施进行了描述性分析。大多数热线电话和网络聊天来自 40-49 岁的赌徒（23.3%，n=644）。85.4%（n=8010）的来电是赌徒拨打热线电话，73.3%（n=546）的网络聊天来自赌徒。大约五分之四的赌徒是中国人（79.5%，n=6381），并且全职工作（79.9%，n=4125）。来电者报告的最受欢迎的赌博活动是桌面游戏（67.6%，n=2605），其中 55.8%涉及当地赌场。咨询大多与赌场有关（92.4%，n=5739）。在研究期间，每月大约有 1827 个电话，有 185 个转介到诊所，其中 80.5%的人寻求治疗。
