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跨国比较建立消费者对食品信任的策略。

Cross-country comparison of strategies for building consumer trust in food.

机构信息

College of Medicine and Public Health, Flinders University, Bedford Park, South Australia 5042, Australia.

College of Nursing and Health Sciences, Flinders University, Bedford Park, South Australia 5042, Australia.

出版信息

Health Promot Int. 2020 Apr 1;35(2):267-278. doi: 10.1093/heapro/daz024.

Abstract

Consumer trust in the modern food system is essential given its complexity. Contexts vary across countries with regard to food incidents, regulation and systems. It is therefore of interest to compare how key actors in different countries might approach (re)building consumer trust in the food system; and particularly relevant to understanding how food systems in different regions might learn from one another. The purpose of this paper is to explore differences between strategies for (re)building trust in food systems, as identified in two separate empirical studies, one conducted in Australia, New Zealand and the UK (Study 1) and another on the Island of Ireland (Study 2). Interviews were conducted with media, food industry and food regulatory actors across the two studies (n = 105 Study 1; n = 50 Study 2). Data were coded into strategy statements, strategies describing actions to (re)build consumer trust. Strategy statements were compared between Studies 1 and 2 and similarities and differences were noted. The strategy statements identified in Study 1 to (re)build consumer trust in the food system were shown to be applicable in Study 2, however, there were notable differences in the contextual factors that shaped the means by which strategies were implemented. As such, the transfer of such approaches across regions is not an appropriate means to addressing breaches in consumer trust. Notwithstanding, our data suggest that there is still capacity to learn between countries when considering strategies for (re)building trust in the food system but caution must be exercised in the transfer of approaches.

摘要

鉴于现代食品体系的复杂性,消费者对其的信任至关重要。在食品事件、监管和体系方面,各国的情况各不相同。因此,比较不同国家的主要利益相关者如何着手(重建)消费者对食品体系的信任,以及特别了解不同地区的食品体系如何相互学习,这是很有意义的。本文旨在探讨在两项独立的实证研究中确定的(重建)食品体系信任策略之间的差异,一项研究在澳大利亚、新西兰和英国进行(研究 1),另一项在爱尔兰岛进行(研究 2)。在这两项研究中,对媒体、食品行业和食品监管机构的利益相关者进行了访谈(研究 1:n=105;研究 2:n=50)。将数据编码为策略陈述,这些策略描述了(重建)消费者信任的行动。对研究 1 和研究 2 中的策略陈述进行了比较,并注意到了它们的相似之处和不同之处。在研究 1 中确定的(重建)消费者对食品体系信任的策略在研究 2 中被证明是适用的,然而,在塑造实施策略的手段的背景因素方面存在显著差异。因此,在解决消费者信任破裂问题方面,将这些方法从一个地区转移到另一个地区并不是一个合适的手段。尽管如此,我们的数据表明,在考虑(重建)食品体系信任的策略时,各国之间仍然有学习的空间,但在方法的转移方面必须谨慎行事。

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