Palanica Adam, Thommandram Anirudh, Lee Andrew, Li Michael, Fossat Yan
Labs Department Klick Health, Klick Inc., Toronto Ontario, Canada.
NPJ Digit Med. 2019 Jun 20;2:55. doi: 10.1038/s41746-019-0133-x. eCollection 2019.
This study investigated the speech recognition abilities of popular voice assistants when being verbally asked about commonly dispensed medications by a variety of participants. Voice recordings of 46 participants (12 of which had a foreign accent in English) were played back to Amazon's Alexa, Google Assistant, and Apple's Siri for the brand- and generic names of the top 50 most dispensed medications in the United States. A repeated measures ANOVA indicated that Google Assistant achieved the highest comprehension accuracy for both brand medication names ( = 91.8%, SD = 4.2) and generic medication names ( = 84.3%, SD = 11.2), followed by Siri (brand names = 58.5%, SD = 11.2; generic names = 51.2%, SD = 16.0), and the lowest accuracy by Alexa (brand names = 54.6%, SD = 10.8; generic names = 45.5%, SD = 15.4). An interaction between voice assistant and participant accent was also found, demonstrating lower comprehension performance overall for those with a foreign accent using Siri ( = 48.8%, SD = 11.8) and Alexa ( = 41.7%, SD = 12.7), compared to participants without a foreign accent (Siri = 57.0%, SD = 11.7; Alexa = 53.0%, SD = 10.9). No significant difference between participant accents were found for Google Assistant. These findings show a substantial performance lead for Google Assistant compared to its voice assistant competitors when comprehending medication names, but there is still room for improvement.
本研究调查了在各种参与者口头询问常用处方药时,流行语音助手的语音识别能力。46名参与者(其中12人有英语外国口音)的语音记录被播放给亚马逊的Alexa、谷歌助手和苹果的Siri,以询问美国最常用的50种处方药的品牌名和通用名。重复测量方差分析表明,谷歌助手在品牌药名(=91.8%,标准差=4.2)和通用药名(=84.3%,标准差=11.2)方面的理解准确率最高,其次是Siri(品牌名=58.5%,标准差=11.2;通用名=51.2%,标准差=16.0),Alexa的准确率最低(品牌名=54.6%,标准差=10.8;通用名=45.5%,标准差=15.4)。还发现语音助手与参与者口音之间存在交互作用,表明与没有外国口音的参与者相比,使用Siri(=48.8%,标准差=11.8)和Alexa(=41.7%,标准差=12.7)的有外国口音的参与者总体理解表现较低(没有外国口音的参与者,Siri=57.0%,标准差=11.7;Alexa=53.0%,标准差=10.9)。对于谷歌助手,未发现参与者口音之间存在显著差异。这些发现表明,在理解药名方面,谷歌助手与其语音助手竞争对手相比有显著的性能优势,但仍有改进空间。