J Am Pharm Assoc (2003). 2019 Sep-Oct;59(5):660-669.e2. doi: 10.1016/j.japh.2019.04.022. Epub 2019 Jul 13.
This study describes associations between patient sociodemographic and health characteristics, pharmacy patronage, and service utilization.
Cross-sectional survey.
United States.
A Qualtrics research panel was used to obtain a sample of American adults (N = 741) who had filled at least one prescription at a community pharmacy in the last 12 months. Surveys were completed electronically in January 2017.
Primary pharmacy patronage (chain, independent, grocery, mass merchandiser, or mail order) and utilization of pharmacy services.
Respondents most commonly patronized chain pharmacies (51.6%), followed by mass merchandiser (17.1%), grocery (14.4%), and independent (11.0%) pharmacies. In multivariable analysis, geographic factors and age were the primary predictors of pharmacy patronage. Approximately one third (35.1%) of patients stated that their pharmacist knew their name. Being known by their pharmacists was significantly associated with patronage of independent pharmacies, long-term medication use, caregiving activities, and use of medication synchronization or adherence packaging services. Automatic refill (57.9%), e-mail or text reminders (37.4%), and influenza immunizations (26.7%) were the most commonly used pharmacy services surveyed. Younger patients were significantly more likely to report the use of medication synchronization and smartphone apps, whereas use of pharmacist-administered vaccination increased with age. Use of medication synchronization, home delivery, and adherence packaging services was higher among independent pharmacy patrons compared with chain pharmacy patrons.
This study identified several sociodemographic and health-related predictors of pharmacy patronage and service utilization. Independent pharmacy patronage, caregiving activities, and utilization of some pharmacy services were associated with having an established patient-pharmacist relationship, as indicated by having a pharmacist who knew the patient's name. Future research should explore how patient characteristics affect the use of pharmacy services and combinations thereof to facilitate targeted marketing of expanded pharmacy services to different populations.
本研究描述了患者社会人口统计学和健康特征、药房光顾和服务利用之间的关联。
横断面调查。
美国。
使用 Qualtrics 研究小组获得了一组在过去 12 个月内在社区药房至少配过一次药的美国成年人样本（N=741）。调查于 2017 年 1 月以电子方式完成。
主要药房光顾（连锁、独立、杂货店、大型零售商或邮购）和药房服务的利用情况。
受访者最常光顾连锁药店（51.6%），其次是大型零售商（17.1%）、杂货店（14.4%）和独立药店（11.0%）。在多变量分析中，地理因素和年龄是药房光顾的主要预测因素。大约三分之一（35.1%）的患者表示他们的药剂师知道他们的名字。被药剂师认识与光顾独立药店、长期用药、照顾活动以及使用药物同步或用药依从性包装服务显著相关。自动续药（57.9%）、电子邮件或短信提醒（37.4%）和流感疫苗接种（26.7%）是调查中最常用的药房服务。年轻患者更有可能报告使用药物同步和智能手机应用程序，而随着年龄的增长，使用药剂师管理的疫苗接种会增加。与连锁药店的光顾者相比，独立药店的光顾者更有可能使用药物同步、家庭配送和用药依从性包装服务。
本研究确定了一些社会人口统计学和与健康相关的预测因素，这些因素与药房光顾和服务利用有关。独立的药房光顾、照顾活动以及一些药房服务的利用与建立医患关系有关，这表明药剂师认识患者的名字。未来的研究应该探讨患者特征如何影响药房服务的使用以及它们的组合，以促进针对不同人群的扩展药房服务的有针对性营销。
