Prado-Gascó Vicente Javier, Giménez-Espert María Del Carmen, Valero-Moreno Selene
Universidad de Valencia, Facultad de Psicología, Departamento de Psicología Social, Valencia, Spain.
Universidad de Valencia, Facultad de Enfermería y Podología, Departamento de Enfermería, Valencia, Spain.
Rev Esc Enferm USP. 2019 Jul 29;53:e03465. doi: 10.1590/S1980-220X2018015903465.
To determine the influence of nurse education and training on attitudes towards communication, emotional intelligence, and empathy.
A cross-sectional study was conducted using three separate instruments to measure attitudes towards communication, empathy, and emotional intelligence, and two questions to determine the academic qualifications of the study participants. The effect of the variables was tested using one-way ANOVA, Pearson correlations, and hierarchical multiple linear regression.
The study sample comprised 438 nurses from hospitals in Valencia, Spain. Differences in subscale scores of the instruments according to degree level and specialized training were observed, showing that nurses with only a degree and less specialized training had lower capacity for empathy and emotional intelligence. The strongest correlations were found between the factors of the communication dimensions. Multiple linear regression showed that perspective taking and emotional clarity had the greatest predictive power.
Degree level and specialized training were shown to influence the study variables and it is therefore necessary to prioritize education and training programs that promote the development of these skills to ensure improved service quality.
确定护士教育与培训对沟通态度、情商和同理心的影响。
采用横断面研究，使用三种不同的工具来测量沟通态度、同理心和情商，并通过两个问题来确定研究参与者的学历。使用单因素方差分析、Pearson相关性分析和分层多元线性回归来检验变量的影响。
研究样本包括来自西班牙巴伦西亚医院的438名护士。观察到根据学位水平和专业培训，各工具子量表得分存在差异，表明只有学位且专业培训较少的护士同理心和情商能力较低。在沟通维度的各因素之间发现了最强的相关性。多元线性回归表明，换位思考和情绪清晰度具有最大的预测能力。
学位水平和专业培训被证明会影响研究变量，因此有必要优先开展促进这些技能发展的教育和培训项目，以确保服务质量得到提高。
