移动紧急护理服务（SAMU）用户的服务概况与满意度
Profile of service and satisfaction of users of the Mobile Emergency Care Service (SAMU).
作者信息
Battisti Gabriela Reginatto, Branco Aline, Caregnato Rita Catalina Aquino, Oliveira Mônica Maria Celestina De
机构信息
Universidade Federal de Ciências da Saúde de Porto Alegre (UFCSPA). Graduação de Enfermagem, Departamento de Enfermagem. Porto Alegre, Rio Grande do Sul, Brasil.
Universidade Federal de Ciências da Saúde de Porto Alegre (UFCSPA). Graduação de Enfermagem, Departamento de Saúde Coletiva. Porto Alegre, Rio Grande do Sul, Brasil.
出版信息
Rev Gaucha Enferm. 2019 Jul 29;40:e20180431. doi: 10.1590/1983-1447.2019.20180431.
OBJECTIVE
To know the profile of service and satisfaction of users served by the Mobile Emergency Care Service (SAMU).
METHODS
A cross-sectional study of the 854 services performed by the Advanced Life Support (SAV) teams from SAMU of Porto Alegre/RS, in the first quarter of 2016. A total of 164 users or respondents answered by phone to the questions regarding the service performed. Analysis performed using the Spearman and Chi-square tests. Study approved in Ethics and Research Committee of the Institutions involved.
RESULTS
A higher percentage of clinical visits (48.2%) followed by trauma care (32.8%). Regarding telephone calls, 71.4% of respondents rated the service as 'very good' while the service was classified by 76.8% of the respondents. From them, 81.1% stated that the service was resolving.
CONCLUSIONS
The clinical type stands out among the assistances and the users reveal satisfaction with the service provided, considering that it serves the population resolutely.
目的
了解移动急救服务（SAMU）所服务用户的服务情况和满意度。
方法
对2016年第一季度阿雷格里港/南里奥格兰德州SAMU的高级生命支持（SAV）团队执行的854次服务进行横断面研究。共有164名用户或受访者通过电话回答了有关所提供服务的问题。使用Spearman和卡方检验进行分析。该研究在相关机构的伦理与研究委员会获得批准。
结果
临床出诊的比例更高（48.2%），其次是创伤护理（32.8%）。关于电话服务，71.4%的受访者将服务评为“非常好”，而76.8%的受访者对服务进行了分类。其中，81.1%的人表示问题得到了解决。
结论
临床服务类型在援助中较为突出，并且用户对所提供的服务表示满意，因为它坚决地为民众提供服务。
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