移动急救护理服务中的团队氛围和工作满意度。
Team climate and job satisfaction in a Mobile Emergency Care Service.
机构信息
Universidade de São Paulo, Escola de Enfermagem, Programa de Pós-Graduação em Gerenciamento em Enfermagem. São Paulo, SP, Brazil.
Universidade de São Paulo, Escola de Enfermagem, Departamento de Orientação Profissional. São Paulo, SP, Brazil.
出版信息
Rev Esc Enferm USP. 2022 Oct 3;56:e20220174. doi: 10.1590/1980-220X-REEUSP-2022-0174en. eCollection 2022.
OBJECTIVE
to identify the team climate and job satisfaction in a Mobile Emergency Care Service (SAMU).
METHOD
this is a quantitative, exploratory-descriptive study. The sample corresponded to 95 workers, allocated in 40 teams of a SAMU in the Metropolitan Region of the city of São Paulo. We applied three instruments: sociodemographic/labor characterization; Team Climate Inventory; and Job Satisfaction Scale-S20/23, validated for Brazil. Descriptive statistics were used for data analysis.
RESULTS
the total score of team climate was high both among workers (194.5 points; SD = 21) and among teams (197.7 points; SD = 18.4). Satisfaction had a mean total score of 4.5 (SD = 0.4), for workers, and 4.6 points (SD = 0.6), for teams. As for the climate, "Team participation" and "Support for new ideas" obtained agreement percentages >70% in all propositions. Regarding job satisfaction, there was a percentage of concordance >80% in the three dimensions.
CONCLUSION
the findings show a positive perception of workers about team climate and job satisfaction, supporting SAMU management in promoting a favorable environment for professional practice.
目的
确定移动紧急护理服务（SAMU）中的团队氛围和工作满意度。
方法
这是一项定量、探索性描述性研究。样本包括来自圣保罗市大都市区的一个 SAMU 的 95 名工作人员，共分为 40 个团队。我们应用了三种工具：社会人口统计学/劳动特征描述；团队氛围清单；以及巴西验证的工作满意度量表-S20/23。数据分析采用描述性统计。
结果
工作人员的团队氛围总得分较高（194.5 分；SD=21），团队的团队氛围总得分也较高（197.7 分；SD=18.4）。工作人员的总满意度平均得分为 4.5（SD=0.4），团队的总满意度平均得分为 4.6 分（SD=0.6）。在团队氛围方面，所有命题的“团队参与”和“支持新想法”的同意百分比均超过 70%。关于工作满意度，三个维度的一致性百分比均超过 80%。
结论
这些发现表明工作人员对团队氛围和工作满意度有积极的看法，这支持了 SAMU 管理层为促进专业实践创造有利环境。
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