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主管的无礼行为与员工工作绩效:工作不安全感和动机缺失的中介作用。

Supervisor Incivility and Employee Job Performance: The Mediating Roles of Job Insecurity and Amotivation.

机构信息

Hanyang University.

Inha University.

出版信息

J Psychol. 2020;154(1):38-59. doi: 10.1080/00223980.2019.1645634. Epub 2019 Aug 2.

Abstract

Despite the increasing body of research on workplace incivility, the relationship between supervisor incivility and employee job performance, as well as its intermediary mechanisms, has received relatively little attention from researchers. Drawing on the transactional model of stress and self-determination theory, we propose employees' job insecurity and amotivation as mediating mechanisms between supervisor incivility and employee job performance. The proposed serial-mediation model was tested through a multilevel analysis of two-wave surveys collected from kindergarten teachers and their principals. Our mediation analysis revealed that incivility perpetrated by kindergarten principals exerted a negative effect on teachers' job performance three months later by shaping job insecurity perceptions and amotivation. These findings have theoretical implications for the workplace incivility literature and managerial implications for practitioners.

摘要

尽管关于职场不文明行为的研究越来越多,但管理者不文明行为与员工工作绩效之间的关系及其中介机制,还没有得到研究者们的足够重视。本研究以压力的交易模型和自我决定理论为基础,提出员工的工作不安全感和去动机是管理者不文明行为与员工工作绩效之间的中介机制。通过对幼儿园教师及其园长进行的两波调查的多层次分析,对所提出的序列中介模型进行了检验。我们的中介分析表明,幼儿园园长实施的不文明行为通过塑造工作不安全感认知和去动机,对教师三个月后的工作绩效产生了负面影响。这些发现对职场不文明行为文献具有理论意义,对实践者也具有管理意义。

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