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服务经济中服务领导行为先锋量表的开发与验证

Development and Validation of a Pioneer Scale on Service Leadership Behavior in the Service Economies.

作者信息

Shek Daniel T L, Dou Diya, Ma Lawrence K

机构信息

Department of Applied Social Sciences, The Hong Kong Polytechnic University, Kowloon, Hong Kong.

Department of Psychology, The Education University of Hong Kong, Tai Po, Hong Kong.

出版信息

Front Psychol. 2019 Aug 2;10:1770. doi: 10.3389/fpsyg.2019.01770. eCollection 2019.

DOI:10.3389/fpsyg.2019.01770
PMID:31428022
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC6687842/
Abstract

In response to the severe lack of leadership assessment tools in the Chinese context, the Service Leadership Behavior Scale was developed based on the Service Leadership Model proposed by Po Chung, the co-founder of DHL International. Utilizing responses from 4,486 Hong Kong undergraduates, this paper reports the findings of a validation study on the Short-Form Service Leadership Behavior Scale (SLB-SF-65). Previous findings based on exploratory factor analysis supported a six-factor 48-item solution (SLB-SF-48). With the removal of ten items, confirmatory factor analysis showed that the final 38-item scale (SLB-SF-38) possessed excellent internal consistency, concurrent validity, and factorial validity based on multigroup invariance analyses. Overall speaking, the present study underscores the utility of the SLB-SF-38 as an objective assessment instrument of service leadership behavior in the education, research and personnel training contexts.

摘要

针对中国背景下领导力评估工具严重匮乏的情况,服务型领导行为量表是基于敦豪国际(DHL International)联合创始人卜宗提出的服务型领导模型开发的。本文利用4486名香港本科生的回答,报告了对简版服务型领导行为量表(SLB-SF-65)的验证性研究结果。先前基于探索性因素分析的结果支持了一个六因素48项的解决方案(SLB-SF-48)。通过删除10个项目,验证性因素分析表明,最终的38项量表(SLB-SF-38)基于多组不变性分析具有出色的内部一致性、同时效度和因素效度。总体而言,本研究强调了SLB-SF-38作为教育、研究和人员培训背景下服务型领导行为客观评估工具的效用。

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Promoting Service Leadership Qualities and Well-Being among University Students through an Online Course during COVID-19 Pandemic.

本文引用的文献

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Psychometric Properties of the Service Leadership Attitude Scale in Hong Kong.香港服务型领导态度量表的心理测量特性
Front Psychol. 2019 May 10;10:1070. doi: 10.3389/fpsyg.2019.01070. eCollection 2019.
2
New Technologies Smart, or Harm Work-Family Boundaries Management? Gender Differences in Conflict and Enrichment Using the JD-R Theory.新技术是助力智能管理,还是会破坏工作与家庭界限的管理?基于工作需求-资源理论探讨冲突与增益方面的性别差异
Front Psychol. 2017 Jun 30;8:1070. doi: 10.3389/fpsyg.2017.01070. eCollection 2017.
3
An examination of the factorial and convergent validity of four measures of conspiracist ideation, with recommendations for researchers.
在新冠疫情期间,通过在线课程提升大学生的服务领导力素质和幸福感。
Int J Environ Res Public Health. 2021 Aug 2;18(15):8162. doi: 10.3390/ijerph18158162.
对四种阴谋论思维测量方法的因子效度和收敛效度进行考察,并为研究人员提供建议。
PLoS One. 2017 Feb 23;12(2):e0172617. doi: 10.1371/journal.pone.0172617. eCollection 2017.
4
Factor structure of the Edinburgh Postnatal Depression Scale in a population-based sample.基于人群样本的爱丁堡产后抑郁量表的因子结构
Psychol Assess. 2017 Aug;29(8):1016-1027. doi: 10.1037/pas0000397. Epub 2016 Oct 13.
5
Do it well and do it right: The impact of service climate and ethical climate on business performance and the boundary conditions.做好并做对:服务氛围和道德氛围对业务绩效的影响及边界条件。
J Appl Psychol. 2016 Nov;101(11):1553-1568. doi: 10.1037/apl0000138. Epub 2016 Aug 8.
6
Confirmatory factor analysis with ordinal data: Comparing robust maximum likelihood and diagonally weighted least squares.有序数据的验证性因子分析:稳健极大似然法与对角加权最小二乘法的比较
Behav Res Methods. 2016 Sep;48(3):936-49. doi: 10.3758/s13428-015-0619-7.
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Recovery Assessment Scale: Testing validity with Portuguese community-based mental health organization users.康复评估量表:对葡萄牙社区心理健康组织的使用者进行效度测试。
Psychol Assess. 2016 Mar;28(3):e1-11. doi: 10.1037/pas0000176. Epub 2015 Jun 29.
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