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护士在实施和维持急性远程医疗中的作用:使用扩展技术接受模型的混合方法、前后设计。

Nurses' Role in Implementing and Sustaining Acute Telemedicine: A Mixed-Methods, Pre-Post Design Using an Extended Technology Acceptance Model.

机构信息

Research Fellow, Public Health: Stroke Division, The Florey Institute of Neuroscience & Mental Health, Melbourne University, Melbourne, Australia.

Program Manager-Nurse-led Research, Victorian Comprehensive Cancer Centre, Melbourne, Australia.

出版信息

J Nurs Scholarsh. 2020 Jan;52(1):34-46. doi: 10.1111/jnu.12509. Epub 2019 Sep 11.


DOI:10.1111/jnu.12509
PMID:31508882
Abstract

PURPOSE: Technology-based systems like telemedicine are frequently being implemented into healthcare settings, impacting clinician practices. Little is known about factors influencing acute telemedicine uptake, if factors differ across time, or between nurses and non-nurses. DESIGN: A mixed-methods, pre-post design with implementation of a new acute stroke telemedicine service. METHODS: A survey based on an extended Technology Acceptance Model (TAM) was administered to clinicians involved in acute stroke care at 16 regional hospitals (2014-2017). Open-ended questions postimplementation (at 6 months) included strengths of the program and areas to improve. Subsequently, a secondary analysis of nurses' semistructured interviews at the first telemedicine site (2010-2011) was completed to provide greater explanatory detail. FINDINGS: Surveys were completed by nurses (preimplementation n = 77, postimplementation n = 92) and non-nurses (pre n = 90, post n = 44). Preimplementation, perceived usefulness was the only significant predictor of intending to use telemedicine for nurses, while perceived ease of use and social influence were significant for non-nurses. Postimplementation, perceived usefulness was significant for both groups, as was facilitating conditions for nurses. Specific examples aligned to TAM categories from our detailed interviews (n = 11 nurses) included perceived usefulness (improved clinical support and patient care), perceived ease of use (technical, clinical aspects), facilitating conditions (setting, education, confidence), and social influence (working relationships). CONCLUSIONS: Important factors for acute stroke telemedicine varied between nurses and non-nurses, and changed after implementation. The benefits of telemedicine should be emphasized to nurses. Preimplementation, more non-nurses wanted systems to be easy. Support in clinical, technical, and relationship aspects of telemedicine consultations is required. CLINICAL RELEVANCE: Nurses are influential in implementing acute telemedicine, which is complex, with clinical and technical aspects entwined. Evidence-based implementation strategies must be tailored over time, and between nurses and non-nurses, to ensure initial uptake and ongoing use.

摘要

目的:远程医疗等基于技术的系统经常被引入医疗保健环境中,从而影响临床医生的实践。目前人们对影响急性远程医疗采用的因素知之甚少,不知道这些因素是否会随时间变化,或者在护士和非护士之间有所不同。

设计:采用混合方法,在实施新的急性卒中远程医疗服务前后进行预-后设计。

方法:2014 年至 2017 年,向参与急性卒中护理的 16 家地区医院的临床医生发放了基于扩展技术接受模型(TAM)的调查。实施后(6 个月时)的开放式问题包括该项目的优势和改进领域。随后,对 2010 年至 2011 年第一个远程医疗地点的护士半结构化访谈进行了二次分析,以提供更详细的解释。

结果:护士(实施前 n = 77,实施后 n = 92)和非护士(实施前 n = 90,实施后 n = 44)完成了调查。实施前,感知有用性是护士打算使用远程医疗的唯一显著预测因素,而感知易用性和社会影响是非护士的显著预测因素。实施后,感知有用性对两组均有意义,护士的促进条件也有意义。与我们详细访谈(n = 11 名护士)中的 TAM 类别一致的具体示例包括感知有用性(改善临床支持和患者护理)、感知易用性(技术、临床方面)、促进条件(设置、教育、信心)和社会影响(工作关系)。

结论:急性卒中远程医疗的重要因素在护士和非护士之间有所不同,并在实施后发生了变化。应该向护士强调远程医疗的好处。实施前,更多的非护士希望系统易于使用。需要在远程医疗咨询的临床、技术和关系方面提供支持。

临床相关性:护士在实施复杂的急性远程医疗方面具有影响力,该医疗具有临床和技术方面的双重特点。必须根据时间和护士与非护士之间的差异,制定基于证据的实施策略,以确保初始采用和持续使用。

相似文献

[1]
Nurses' Role in Implementing and Sustaining Acute Telemedicine: A Mixed-Methods, Pre-Post Design Using an Extended Technology Acceptance Model.

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[5]
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[6]
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[8]
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[9]
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[10]
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