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接受报价,但拒绝要求:锚定的框架如何影响动机和谈判结果。

Open to offers, but resisting requests: How the framing of anchors affects motivation and negotiated outcomes.

作者信息

Majer Johann M, Trötschel Roman, Galinsky Adam D, Loschelder David D

机构信息

Social, Organizational, and Political Psychology.

Management.

出版信息

J Pers Soc Psychol. 2020 Sep;119(3):582-599. doi: 10.1037/pspi0000210. Epub 2019 Sep 26.

Abstract

Abundant research has established that first proposals can anchor negotiations and lead to a first-mover advantage. The current research developed and tested a motivated anchor adjustment hypothesis that integrates the literatures on framing and anchoring and highlights how anchoring in negotiations differs in significant ways from standard decision-making contexts. Our research begins with the premise that first proposals can be framed as either an offer of resources (e.g., I am offering my A for your B) that highlights gains versus a request for resources (e.g., I am requesting your B for my A) that highlights losses to a responder. We propose that this framing would affect the concession aversion of responders and ultimately the negotiated outcomes. We predicted that when a first proposal is framed as an offer, the well-documented anchoring and first-mover advantage effect would emerge because offers do not create high levels of concession aversion. In contrast, because requests highlight what the responder has to give up, we predicted that opening requests would produce concession aversion and eliminate and even reverse the first-mover advantage. Across 5 experiments, the classic first-mover advantage in negotiations was moderated by the framing of proposals because anchor framing affected concession aversion. The studies highlight how motivational forces (i.e., concession aversion) play an important role in producing anchoring effects, which has been predominantly viewed through a purely cognitive lens. Overall, the findings highlight when and how motivational processes play a key role in both judgmental heuristics and mixed-motive decision-making. (PsycInfo Database Record (c) 2020 APA, all rights reserved).

摘要

大量研究表明,首次提议能够为谈判设定基准,并带来先发优势。当前的研究提出并验证了一个动机性锚定调整假设,该假设整合了框架效应和锚定效应的相关文献,并突出了谈判中的锚定效应与标准决策情境在显著方式上的差异。我们的研究始于这样一个前提:首次提议可以被构建为提供资源的提议(例如,我用我的A换你的B),这突出了收益;或者是对资源的请求(例如,我用我的A换你的B),这突出了回应者的损失。我们认为,这种框架会影响回应者的让步厌恶情绪,并最终影响谈判结果。我们预测,当首次提议被构建为提供资源的提议时,有充分记录的锚定效应和先发优势效应将会出现,因为提供资源的提议不会引发高度的让步厌恶情绪。相比之下,由于请求突出了回应者必须放弃的东西,我们预测,开场请求会产生让步厌恶情绪,并消除甚至逆转先发优势。在5个实验中,谈判中经典的先发优势因提议的框架而受到调节,因为锚定框架影响了让步厌恶情绪。这些研究突出了动机力量(即让步厌恶情绪)在产生锚定效应中所起的重要作用,而锚定效应主要是通过纯粹的认知视角来看待的。总体而言,这些发现突出了动机过程在判断启发式和混合动机决策中何时以及如何发挥关键作用。(PsycInfo数据库记录(c)2020美国心理学会,保留所有权利)

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