Choi Jin Kyu, Lee Byoungsook
Emergency Room, Kyungpook National University Chilgok Hospital, Daegu, Korea.
College of Nursing, Keimyung University, Daegu, Korea.
J Korean Acad Nurs. 2019 Oct;49(5):562-574. doi: 10.4040/jkan.2019.49.5.562.
The purpose of this study was to identify the response patterns of nursing unit managers regarding workplace bullying.
Q methodology was used to identify the response patterns. Thirty-six Q samples were selected from the Q population of 210 that included literature reviews and in-depth interviews with clinical nurses and nursing managers. Participants were 30 nursing unit managers who had experience managing workplace bullying and they classified the Q samples into a normal distribution frame measured on a nine-point scale. The data were analyzed using the PC-QUANL program.
Five types of response patterns were identified: (1) sympathetic-understanding acceleration, (2) harmonious-team approach, (3) preventive-organizational management, (4) passive observation, and (5) leading-active intervention. The preventive-organizational management type was most frequently used by the nursing unit managers.
The results of this study indicated that nursing unit managers attempted to prevent and solve workplace bullying in various ways. Therefore, it is necessary to develop and conduct leadership training and intervention programs that appropriately address the response patterns of nursing unit managers, such as those identified in this study.
本研究旨在确定护理单元管理者对工作场所欺凌的应对模式。
采用Q方法来确定应对模式。从210个Q样本总体中选取了36个样本，其中包括文献综述以及对临床护士和护理管理者的深入访谈。参与者为30名有管理工作场所欺凌经验的护理单元管理者，他们将Q样本分类到一个以九点量表衡量的正态分布框架中。使用PC - QUANL程序对数据进行分析。
确定了五种应对模式：（1）同情理解加速型，（2）和谐团队方法型，（3）预防性组织管理型，（4）被动观察型，以及（5）主动领导干预型。护理单元管理者最常使用预防性组织管理类型。
本研究结果表明，护理单元管理者试图以各种方式预防和解决工作场所欺凌问题。因此，有必要制定并实施领导力培训和干预项目，以恰当地应对护理单元管理者的应对模式，比如本研究中所确定的那些模式。
