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医院管理部门对医生压力和职业倦怠的应对措施。

Hospital administration response to physician stress and burnout.

作者信息

Rosenstein Alan H

机构信息

San Francisco, CA, USA.

出版信息

Hosp Pract (1995). 2019 Dec;47(5):217-220. doi: 10.1080/21548331.2019.1688596. Epub 2019 Nov 7.

Abstract

Recent studies have documented the alarming degree of physician stress and burnout that has affected physician attitudes, behaviors, and performance. Growing dissatisfaction, irritability, and frustration has negatively impacted physician ideals and attitudes which can lead to compromised health care relationships with impaired communication, collaboration, and coordination that can adversely affect satisfaction, clinical performance, and patient outcomes of care. For the most part physicians on their own have a difficult time recognizing or admitting that they are working under stress and burnout conditions, and even if they do, are reluctant to do anything about it. In this regard it is essential for the organization(s) in which the physician is involved with to take a pro- active role in providing support services to help physicians address this issue in a more empathetic, effective, and constructive manner.

摘要

最近的研究记录了影响医生态度、行为和表现的令人担忧的医生压力和职业倦怠程度。日益增长的不满、易怒和挫败感对医生的理想和态度产生了负面影响,这可能导致医疗保健关系受损,沟通、协作和协调能力下降,进而对满意度、临床绩效和患者护理结果产生不利影响。在很大程度上,医生自己很难认识到或承认他们在压力和职业倦怠的状态下工作,即使他们意识到了,也不愿意对此采取任何行动。在这方面,医生所在的组织必须积极主动地提供支持服务,以帮助医生以更具同理心、更有效和更具建设性的方式解决这个问题。

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