行政领导与医生福祉:促进参与度和减少职业倦怠的九种组织策略。
Executive Leadership and Physician Well-being: Nine Organizational Strategies to Promote Engagement and Reduce Burnout.
作者信息
Shanafelt Tait D, Noseworthy John H
机构信息
Director of the Program on Physician Well-being, Mayo Clinic, Rochester, MN.
President and Chief Executive Officer, Mayo Clinic, Rochester, MN.
出版信息
Mayo Clin Proc. 2017 Jan;92(1):129-146. doi: 10.1016/j.mayocp.2016.10.004. Epub 2016 Nov 18.
These are challenging times for health care executives. The health care field is experiencing unprecedented changes that threaten the survival of many health care organizations. To successfully navigate these challenges, health care executives need committed and productive physicians working in collaboration with organization leaders. Unfortunately, national studies suggest that at least 50% of US physicians are experiencing professional burnout, indicating that most executives face this challenge with a disillusioned physician workforce. Burnout is a syndrome characterized by exhaustion, cynicism, and reduced effectiveness. Physician burnout has been shown to influence quality of care, patient safety, physician turnover, and patient satisfaction. Although burnout is a system issue, most institutions operate under the erroneous framework that burnout and professional satisfaction are solely the responsibility of the individual physician. Engagement is the positive antithesis of burnout and is characterized by vigor, dedication, and absorption in work. There is a strong business case for organizations to invest in efforts to reduce physician burnout and promote engagement. Herein, we summarize 9 organizational strategies to promote physician engagement and describe how we have operationalized some of these approaches at Mayo Clinic. Our experience demonstrates that deliberate, sustained, and comprehensive efforts by the organization to reduce burnout and promote engagement can make a difference. Many effective interventions are relatively inexpensive, and small investments can have a large impact. Leadership and sustained attention from the highest level of the organization are the keys to making progress.
对于医疗保健行业的高管来说,这是充满挑战的时期。医疗保健领域正经历着前所未有的变革,这威胁到许多医疗保健组织的生存。为了成功应对这些挑战,医疗保健高管需要有敬业且高效的医生与组织领导者合作。不幸的是,全国性研究表明,至少50%的美国医生正经历职业倦怠,这意味着大多数高管面对的是一支幻想破灭的医生队伍所带来的这一挑战。倦怠是一种以疲惫、愤世嫉俗和效率降低为特征的综合征。医生倦怠已被证明会影响医疗质量、患者安全、医生更替率和患者满意度。尽管倦怠是一个系统性问题,但大多数机构在错误的框架下运作,认为倦怠和职业满意度完全是个别医生的责任。敬业是倦怠的积极对立面,其特征是精力充沛、专注投入和全身心工作。各组织有充分的商业理由投资于减少医生倦怠和促进敬业度的努力。在此,我们总结了9种促进医生敬业度的组织策略,并描述了我们在梅奥诊所如何实施其中一些方法。我们的经验表明,组织为减少倦怠和促进敬业度而做出的深思熟虑、持续且全面的努力会产生影响。许多有效的干预措施相对成本较低,小投资也能产生大影响。来自组织最高层的领导和持续关注是取得进展的关键。