Nursing Management Department, Faculty of Health Science, Manisa Celal Bayar University, Manisa, Turkey.
Public Health Nursing Department, Faculty of Health Science, Manisa Celal Bayar University, Manisa, Turkey.
Int Nurs Rev. 2020 Mar;67(1):145-154. doi: 10.1111/inr.12559. Epub 2019 Nov 19.
To investigate the relationship between emotional labour strategies and job satisfaction among nurses in Turkey.
Nursing is one of the professions in which emotional labour is heavily used. The relationship between emotional labour strategies and job satisfaction has many different consequences in nursing.
Although studies have focused on the relationship between emotional labour and job satisfaction among nurses abroad, no studies on the subject have been found in Turkey.
A cross-sectional descriptive design was employed. The study was conducted with 281 nurses working in a university hospital and three public hospitals in Manisa, Turkey. Research data were collected using the Personal Information Form, Emotional Labour Scale and Minnesota Satisfaction Questionnaire. Descriptive statistics and Pearson correlation analysis were used in data evaluation.
Analyses showed that the type of emotional labour strategy most frequently exhibited by nurses was surface acting. In surface acting, behaviours do not reflect employees' true feelings. Job satisfaction of nurses was higher than the medium level. A negative correlation was found between deep acting and job satisfaction. In deep acting, employees try to feel the emotions appropriate to the behaviour expected of them.
Nurses' emotional labour may cause some undesirable consequences.
Nurses' emotional labour strategies are related to their job satisfaction levels.
Managers should be aware of the emotional labour of nurses and its possible negative consequences. Management strategies that target the negative consequences of emotional labour are important not only for the well-being of nurses but also for the quality of patient care.
探讨土耳其护士情绪劳动策略与工作满意度的关系。
护理是情绪劳动强度较大的职业之一。情绪劳动策略与工作满意度之间的关系在护理中有许多不同的后果。
尽管国外已有研究关注护士的情绪劳动与工作满意度之间的关系，但在土耳其尚未发现相关研究。
采用横断面描述性设计。该研究在土耳其马尼亚省的一所大学医院和三所公立医院中进行，共纳入 281 名护士。研究数据通过个人信息表、情绪劳动量表和明尼苏达满意度问卷收集。数据评估采用描述性统计和 Pearson 相关分析。
分析表明，护士最常表现出的情绪劳动策略类型是表面行为。在表面行为中，行为并不反映员工的真实感受。护士的工作满意度高于中等水平。深度行为与工作满意度呈负相关。在深度行为中，员工试图感受与期望行为相符的情绪。
护士的情绪劳动可能会导致一些不良后果。
护士的情绪劳动策略与其工作满意度水平相关。
管理人员应了解护士的情绪劳动及其可能产生的负面影响。针对情绪劳动负面影响的管理策略不仅对护士的福祉重要，对患者护理质量也很重要。
