心理社会关怀中心使用者的满意度。
Satisfaction of users of Psychosocial Care Centers.
作者信息
Soares Fabiana Cruz, Flório Flávia Martão, Zanin Luciane
机构信息
Universidade Uninassau, Uninassau, Parnaíba, PI, Brazil.
Faculdade de Odontologia da São Leopoldo Mandic, São Leopoldo Mandic, Campinas, São Paulo, Brzsil.
出版信息
Rev Lat Am Enfermagem. 2019 Dec 5;27:e3223. doi: 10.1590/1518-8345.3037.3223. eCollection 2019.
OBJECTIVE
evaluate the satisfaction of users with the care provided at the Psychosocial Care Centers and its association with clinical and sociodemographic factors.
METHOD
this cross-sectional study was conducted with 55 users from 5 Psychosocial Care Centers. The sociodemographic and clinical characteristics were obtained through an individual structured interview. The abbreviated version of the Mental Health Services Satisfaction Scale (SATIS-BR) was used for data collection.
RESULTS
were descriptively analyzed and simple and multiple logistic regression models were adjusted for analysis of associations, estimating the gross and adjusted odds ratio, with the respective confidence intervals of 95%. Results: the age average of the sample was 40.1 (±12.4) years and the degree of satisfaction average was 4.56 (±0.45). Users with less education (primary school) had 5 times more chance of having less satisfaction (p<0.05). Users with frequency of intensive monitoring were 5 times more likely to have less satisfaction than users who receive monthly monitoring (p<0.05).
CONCLUSION
the majority of users are satisfied with the service and factors such as low education and higher frequency of monitoring influenced the satisfaction.
目的
评估心理社会关怀中心提供的护理服务的用户满意度及其与临床和社会人口学因素的关联。
方法
本横断面研究对来自5个心理社会关怀中心的55名用户进行。通过个体结构化访谈获取社会人口学和临床特征。使用心理健康服务满意度量表（SATIS-BR）的简化版进行数据收集。
结果
进行描述性分析，并调整简单和多元逻辑回归模型以分析关联，估计粗比值比和调整后的比值比，以及各自95%的置信区间。结果：样本的平均年龄为40.1（±12.4）岁，平均满意度为4.56（±0.45）。受教育程度较低（小学）的用户满意度较低的可能性高出5倍（p<0.05）。接受密集监测的用户满意度低于每月接受监测的用户的可能性高出5倍（p<0.05）。
结论
大多数用户对服务感到满意，低教育程度和较高监测频率等因素影响了满意度。
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