Industrial and Systems Engineering Department, Texas A&M University, College Station, TX, USA.
College of Computing and Informatics, Drexel University, Philadelphia, PA, USA.
Appl Ergon. 2020 Apr;84:103041. doi: 10.1016/j.apergo.2019.103041. Epub 2020 Jan 10.
The objectives of this research were to: (1) identify Mobile Computer Terminal (MCT) human factors issues, (2) formulate guidelines and an enhanced MCT for improving interface design and implementation in police patrols, and (3) identify areas of future research to fill gaps in the literature. A systematic literature search was conducted leading to results categorized in four groups including: productivity, physical discomfort, interface usability, and driving distraction. Although MCT use has increased officer productivity, several usability issues need to be resolved. The MCT has also increased officer physical discomfort and distraction. MCT design and implementation guidelines that resolve human factors issues in police patrols were identified along with an enhanced design concept. Guidelines for MCT design were validated with an online survey completed by 81 police officers. Future research directions were proposed to recognize police officer needs and work context.
（1）确定移动计算机终端（MCT）的人为因素问题，（2）制定准则和增强型 MCT，以改善警察巡逻中的接口设计和实现，（3）确定未来研究领域，以填补文献中的空白。进行了系统的文献检索，结果分为四组，包括：生产力、身体不适、界面可用性和驾驶分心。尽管 MCT 的使用提高了警官的生产力，但仍有几个可用性问题需要解决。MCT 的使用还增加了警官的身体不适和分心。确定了 MCT 设计和实施准则，以解决警察巡逻中的人为因素问题，并提出了增强型设计概念。通过对 81 名警察进行在线调查验证了 MCT 设计准则。提出了未来的研究方向，以满足警察的需求和工作环境。
