Université Sorbonne Paris Nord, Nursing Sciences Research chair, Laboratory Educations and Health Practices (LEPS), Bobigny, France.
Medical Directorate, ORPEA Groupe, Puteaux, France.
Med Care Res Rev. 2021 Aug;78(4):311-325. doi: 10.1177/1077558720907183. Epub 2020 Feb 26.
A better understanding of the expectations and needs of the families of nursing home residents is needed for a constructive and sustainable relationship of mutual trust. The objective of this study was to understand the expectations of families of nursing home residents described in the literature. A systematic integrative review of the literature was conducted. After a rigorous selection made by two researchers, independently, 53 articles were selected out of 1,094 results. The expectations of families are quality care, consideration complying with human dignity of the resident, collaboration, honesty, and mutual confidence that ties together families, staff, and physicians. This study reveals that families consider themselves as a strength for a resident's support services, in line with Gottlieb's strength-based approach. This approach offers promising implications for practice and for a new type of management in nursing homes based on strong values.
为了建立和维持一种相互信任的建设性关系，需要更好地了解养老院居民家属的期望和需求。本研究的目的是理解文献中描述的养老院居民家属的期望。对文献进行了系统的综合回顾。经过两位研究人员严格的独立筛选，从 1094 篇结果中选出了 53 篇文章。家属的期望是提供高质量的护理、尊重居民的人类尊严、合作、诚实和相互信任，这些将家属、工作人员和医生联系在一起。这项研究表明，家属认为自己是居民支持服务的力量，符合 Gottlieb 的基于优势的方法。这种方法为实践提供了有希望的启示，也为以强大价值观为基础的养老院管理提供了一种新的类型。
