理解投诉。
Understanding complaints.
作者信息
Foster Sam
机构信息
Chief Nurse, Oxford University Hospitals.
出版信息
Br J Nurs. 2020 Feb 27;29(4):257. doi: 10.12968/bjon.2020.29.4.257.
PMID:32105529
Abstract
, Chief Nurse, Oxford University Hospitals, considers how the complaints from patients and staff have changed over the years and how a decision-making tool has helped her consider the issues.
摘要
牛津大学医院的护士长思考了多年来患者和员工的投诉是如何变化的，以及一个决策工具如何帮助她思考这些问题。
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