Leclerc Lucy, Kennedy Kay, Campis Susan
WellStar School of Nursing, Kennesaw State University, Kennesaw, Georgia (Dr Leclerc); ULeadership, LLC, Stone Mountain, Georgia (Dr Kennedy and Ms Campis).
Nurs Adm Q. 2020 Apr/Jun;44(2):117-126. doi: 10.1097/NAQ.0000000000000409.
The Human-Centered Leadership model, which is relevant for leaders at all levels in a complex health care system, embraces change from the inside out. The Human-Centered Leader (HCL) is embedded in the organization, rather than positioned above it, and recognizes the expertise and value of those who serve at the point of care. The HCL starts with a focus on self-awareness, self-compassion, self-care, and mindfulness while focusing on others through demonstration of the characteristics of an Awakener, a Connector, and an Upholder. As an Awakener, the HCL grows and cultivates the team through the development of individual growth plans and staff empowerment in decision making. The result is a professionally prepared workforce that delivers market-leading patient outcomes. The HCL, as a Connector, builds the community in the microsystem by creating a healthy work environment. Finally, as an Upholder, the HCL recognizes the humanity in others and brings out the best in them. Demonstration of sincere care for those who care for patients results in improved staff satisfaction and, in turn, exceptional patient experience. The sustainable changes resulting from Human-Centered Leadership are realized through development of Cultures of Excellence, Trust, and Caring.
以人为主导的领导模式适用于复杂医疗保健系统中的各级领导者，它倡导由内而外的变革。以人为主导的领导者（HCL）融入组织之中，而非凌驾于组织之上，并认可在护理点服务的人员的专业知识和价值。HCL首先关注自我意识、自我同情、自我关怀和正念，同时通过展现唤醒者、连接者和支持者的特质来关注他人。作为唤醒者，HCL通过制定个人成长计划和赋予员工决策权力来培养和发展团队。结果是打造出一支专业素养高的员工队伍，实现领先市场的患者治疗效果。作为连接者，HCL通过营造健康的工作环境在微观系统中建立社区。最后，作为支持者，HCL认可他人的人性并激发他们的最佳潜能。对照顾患者的人员表达真诚关怀会提高员工满意度，进而带来卓越的患者体验。以人为主导的领导所带来的可持续变革是通过发展卓越、信任和关怀的文化来实现的。
