Clinic 16, Royal North Shore Hospital, 2C Herbert Street, St Leonards, NSW 2065, Australia; and Corresponding author. Email:
Clinic 16, Royal North Shore Hospital, 2C Herbert Street, St Leonards, NSW 2065, Australia.
Sex Health. 2020 Apr;17(2):192-193. doi: 10.1071/SH19199.
Within the healthcare domain, commercial-sector terminology such as 'client', 'customer' and 'user' are replacing the previously acceptable collective noun, 'patient'. Is the term we use important to the individuals accessing our services? A paper survey collected the responses of 581 individuals attending the service between August and October 2019. Overall, 372/496 (75%) (95% CI = 71.2-78.8%) unique responses reported a preference to the term 'patient', while only 92/496 (19%) (95% CI = 15.1-22.0%) preferred 'client', 23/496(5%) (95% CI = 2.8-6.5%) 'customer' and 9/496 (2%) (95% CI = 0.6-3.0%) 'user'. In line with other published data, we acknowledge that people attending our service prefer to be referred to as 'patient' above all else.
在医疗保健领域，商业领域的术语，如“客户”、“顾客”和“用户”正在取代以前可接受的集体名词“患者”。我们使用的术语对使用我们服务的个人重要吗？一项纸质调查收集了 2019 年 8 月至 10 月期间参加该服务的 581 人的回复。总体而言，496 个（75%）（95%置信区间=71.2-78.8%）独特回复表示更喜欢“患者”一词，而只有 92/496（19%）（95%置信区间=15.1-22.0%）更喜欢“客户”，23/496（5%）（95%置信区间=2.8-6.5%）喜欢“顾客”，9/496（2%）（95%置信区间=0.6-3.0%）喜欢“用户”。与其他已发表的数据一致，我们承认，我们服务的使用者在所有其他方面都更愿意被称为“患者”。
