Hadi Putra Panca O, Santoso Harry B
Faculty of Computer Science, Universitas Indonesia, Indonesia.
Heliyon. 2020 Mar 18;6(3):e03568. doi: 10.1016/j.heliyon.2020.e03568. eCollection 2020 Mar.
This study proposes an integrated framework that investigates interrelationships between contextual factors that influence e-business use and consequently its impact on enterprise performance among small and medium enterprises (SMEs). This study starts with an extensive systematic review of e-business use factors that are contextualized in the technology, organization and environment (TOE) framework and conceptualized using resource-based view (RBV). Data are obtained through a survey of 325 Indonesian SMEs. The partial least square structural equation modeling technique is used to analyze the data and test the hypotheses. The organizational context emerges as the most significant predictor of e-business use, followed by technological and environmental contexts respectively. In addition, e-business use has stronger positive influence on enterprise performance at operational level, rather than managerial and strategic levels. However, e-business use's influence on performance impact at strategic level is indirect, mediating through operational and managerial levels. While the study has attempted to explain the contextual factors that influence the use of e-business as a whole, it is deficient in explaining contextual factors that influence each of e-business applications being used. This study could help SMEs identify contextual areas that may guide them to successfully use e-business and realize its potential benefits.
本研究提出了一个综合框架，该框架调查了影响电子商务使用的情境因素之间的相互关系，以及这些因素对中小企业电子商务使用进而对企业绩效的影响。本研究首先对在技术、组织和环境（TOE）框架中情境化并基于资源基础观（RBV）概念化的电子商务使用因素进行了广泛的系统综述。数据通过对325家印度尼西亚中小企业的调查获得。采用偏最小二乘结构方程建模技术对数据进行分析并检验假设。组织情境成为电子商务使用的最重要预测因素，其次分别是技术情境和环境情境。此外，电子商务使用对运营层面的企业绩效有更强的积极影响，而非管理和战略层面。然而，电子商务使用对战略层面绩效影响是间接的，通过运营和管理层面起中介作用。虽然该研究试图解释影响整体电子商务使用的情境因素，但在解释影响所使用的每个电子商务应用程序的情境因素方面存在不足。本研究可以帮助中小企业识别可能引导它们成功使用电子商务并实现其潜在利益的情境领域。
