Lam Terry, Han Michael X J
School of Hotel and Tourism Management, Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong.
Int J Hosp Manag. 2005 Mar;24(1):41-56. doi: 10.1016/j.ijhm.2004.04.002. Epub 2004 Nov 11.
Hotels in China are attempting to adopt outsourcing. However, they are not always successful. This study investigated outsourcing strategy as perceived by hotel managers in Shanghai, and identified the relationship between the determinant factors in the adoption of outsourcing and types of hotel ownership and job levels of managers. In-depth interviews and self-administered questionnaires were used to collect the data. The results show that in China the outsourcing market is still immature. The incompleteness of laws is a hindrance to the adoption of outsourcing and the compatibility between the corporate cultures of the hotels and the outsourcing vendors is critical.
中国的酒店正在尝试采用外包模式。然而，它们并非总是成功。本研究调查了上海酒店经理所感知的外包策略，并确定了采用外包的决定因素与酒店所有权类型和经理职位级别之间的关系。通过深度访谈和自填式问卷来收集数据。结果表明，在中国外包市场仍不成熟。法律的不完善是采用外包的一个障碍，并且酒店与外包供应商企业文化之间的兼容性至关重要。
