Silwal Kalpana, Joshi Sarala
Department of Nursing, Chitwan Medical College and Teaching Hospital, Bharatpur, Chitwan, Nepal.
Om Health Institute, Nursing College, Kathmandu, Nepal.
JNMA J Nepal Med Assoc. 2019 Nov-Dec;57(220):437-439. doi: 10.31729/jnma.4762.
Verbal abuse is the act of forcefully criticizing, insulting or denouncing another person. Verbal abuse can be devastating to doctors and may cause long lasting emotional and psychological damage. This study aims to find the prevalence of verbal abuse among doctors in tertiary care hospital.
This descriptive cross-sectional study was conducted among doctors in a tertiary care hospitals, Chitwan from January to July, 2019 after taking ethical approval. Convenience sampling was done. Self administered questionnaire was distributed and data was collected. Point estimate at 95% CI was done for binary data along with frequency and proportion. Data were entered and calculations were done in Microsoft excel.
Verbal abuse was found among 80 (33.3%) respondents at 95% Confidence Interval (27.51- 39.09%) and most 51 (63.8%) of perpetrators were relatives of the patients. Most 38 (47.5%) of the doctors were often worried in workplace. Incident of the verbal abuse was more 35 (43.6%) in morning and least 14 (17.4%) in night. Most 22 (27.5%) of the doctors did not take any action for incident although most 42 (52.5 %) of the doctors were encouraged by colleagues to take action.
Prevalence of verbral abuse among the doctors were found out to be similar as the previous studies conducted in similar settings. This study has shown that doctors were frequently verbal abused by patient's relatives and were abused mostly in morning shift and were often worried in workplace.
言语虐待是指强行批评、侮辱或谴责他人的行为。言语虐待对医生可能具有毁灭性影响，并可能造成长期的情感和心理伤害。本研究旨在查明三级医疗医院中医生遭受言语虐待的发生率。
本描述性横断面研究于2019年1月至7月在奇特旺的一家三级医疗医院的医生中进行，研究获得了伦理批准。采用便利抽样法。发放了自填式问卷并收集数据。对二元数据进行了95%置信区间的点估计以及频率和比例计算。数据录入Microsoft Excel并进行计算。
在95%置信区间（27.51 - 39.09%）内，80名（33.3%）受访者遭受过言语虐待，其中大多数51名（63.8%）施暴者是患者的亲属。大多数38名（47.5%）医生在工作场所经常感到担忧。言语虐待事件在上午较多，为35起（43.6%），在夜间最少，为14起（17.4%）。大多数22名（27.5%）医生对该事件未采取任何行动，尽管大多数42名（52.5%）医生受到同事鼓励采取行动。
发现医生遭受言语虐待的发生率与在类似环境中进行的先前研究相似。本研究表明，医生经常受到患者亲属的言语虐待，大多发生在早班期间，并且在工作场所经常感到担忧。
