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留住员工的途径:社会工作者的工作满意度、职业倦怠与组织承诺

Pathways to Retention: Job Satisfaction, Burnout, & Organizational Commitment among Social Workers.

作者信息

Brown Aaron R, Walters Jayme E, Jones Aubrey E

机构信息

The University of Tennessee, College of Social Work, Knoxville, TN, USA.

出版信息

J Evid Based Soc Work (2019). 2019 Nov-Dec;16(6):577-594. doi: 10.1080/26408066.2019.1658006. Epub 2019 Nov 13.

Abstract

: Job satisfaction, burnout, and organizational commitment remain concerns for human service organizations. Few studies have utilized a large sample of social workers to investigate these factors while also considering practice setting. In the present study, work-related burnout, satisfaction with workload, and satisfaction with organizational environment are examined as factors contributing to organizational commitment while comparing the measurement and predictive strength of these factors based on practice setting. : Confirmatory factor analyses and structural equation modeling were used to estimate and compare factors related to organizational commitment with a sample of 1,786 social workers practicing in the United States. : Satisfaction with organizational environment showed a strong positive relationship with organizational commitment. Work-related burnout was confirmed to have a negative relationship with organizational commitment. No measurement or structural model differences existed between social workers from different types of practice settings. : Findings suggest that increasing satisfaction with organizational environment is a better target for retaining employees than reducing workloads. Results emphasize the need for human service organizations to foster work environments which provide a climate of wellness, support, and recognition of employees' contributions at work.

摘要

工作满意度、职业倦怠和组织承诺仍然是人类服务组织所关注的问题。很少有研究使用大量社会工作者样本调查这些因素,同时还考虑实践环境。在本研究中,将与工作相关的职业倦怠、对工作量的满意度以及对组织环境的满意度作为影响组织承诺的因素进行考察,同时根据实践环境比较这些因素的测量和预测强度。使用验证性因素分析和结构方程模型,对在美国执业的1786名社会工作者样本中与组织承诺相关的因素进行估计和比较。对组织环境的满意度与组织承诺呈强烈正相关。与工作相关的职业倦怠被证实与组织承诺呈负相关。不同类型实践环境的社会工作者之间不存在测量或结构模型差异。研究结果表明,提高对组织环境的满意度比减少工作量是更好的留住员工的目标。结果强调人类服务组织需要营造一种工作环境,这种环境能提供健康、支持和认可员工工作贡献的氛围。

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