Department of Industrial Engineering, J.B. Speed School of Engineering, University of Louisville, Louisville, Kentucky, USA.
Center for Ergonomics, University of Louisville, Louisville, Kentucky, USA.
J Am Med Inform Assoc. 2020 Aug 1;27(8):1300-1305. doi: 10.1093/jamia/ocaa122.
The US Department of Veterans Affairs (VA) is using an automated short message service application named "Annie" as part of its coronavirus disease 2019 (COVID-19) response with a protocol for coronavirus precautions, which can help the veteran monitor symptoms and can advise the veteran when to contact his or her VA care team or a nurse triage line. We surveyed 1134 veterans on their use of the Annie application and coronavirus precautions protocol. Survey results support what is likely a substantial resource savings for the VA, as well as non-VA community healthcare. Moreover, the majority of veterans reported at least 1 positive sentiment (felt more connected to VA, confident, or educated and/or felt less anxious) by receiving the protocol messages. The findings from this study have implications for other healthcare systems to help manage a patient population during the coronavirus pandemic.
美国退伍军人事务部（VA）正在使用名为“Annie”的自动短信服务应用程序作为其 2019 年冠状病毒病（COVID-19）应对措施的一部分，该应用程序有针对冠状病毒预防措施的协议，这可以帮助退伍军人监测症状，并建议退伍军人何时联系他或她的 VA 护理团队或护士分诊线。我们调查了 1134 名退伍军人对 Annie 应用程序和冠状病毒预防措施协议的使用情况。调查结果支持 VA 以及非 VA 社区医疗保健可能会节省大量资源。此外，大多数退伍军人表示，通过接收协议消息，他们至少有 1 种积极的情绪（与 VA 的联系更紧密、更自信或更受教育和/或感到不那么焦虑）。这项研究的结果对其他医疗保健系统在冠状病毒大流行期间帮助管理患者群体具有重要意义。
