Sánchez-Hernández Maria Isabel, Gismera-Tierno Eduardo, Labrador-Fernández Jesus, Fernández-Fernández José Luis
Business Management and Sociology Department, School of Economics and Business Administration, University of Extremadura, Badajoz, Spain.
Ethics and Sustainability Department, School of Economics, Comillas Pontifical University, Madrid, Spain.
Front Psychol. 2020 Jun 23;11:1424. doi: 10.3389/fpsyg.2020.01424. eCollection 2020.
Health religious organizations tend to offer individual attention to patients in line with their spiritual character and, at the same time, the highest service quality. This study puts the attention on the nurse-patient relationship and empirically explores a theoretical model that links nurses' suffering at work with personal's willingness to engage in a therapeutic and spiritual relationship with patients and the consequent effect on quality. Data has been collected in the city of Madrid (Spain) in the month of June 2019 in Santa Elena Clinic. An analytical case-study based on Partial Least Squares (PLS) path modeling is the chosen method to verify the cause-effect hypothesized relationships. This study contributes to the current academic literature by providing new knowledge and empirical evidence on the topic of the future of work in health religious organizations. The main conclusion is the necessary inclusion of suffering, even in good places to work, as a key indicator for a better management. Results should be a useful source of information for practitioners that seek to implement better human management systems in these organizations.
健康宗教组织倾向于根据患者的精神特质，为其提供个性化关怀，同时提供最高质量的服务。本研究关注护患关系，并通过实证探索一个理论模型，该模型将护士的工作痛苦与个人与患者建立治疗性和精神性联系的意愿以及对服务质量的后续影响联系起来。2019年6月在西班牙马德里市的圣埃琳娜诊所收集了数据。基于偏最小二乘法（PLS）路径建模的分析性案例研究是验证假设因果关系的选定方法。本研究通过提供关于健康宗教组织未来工作主题的新知识和实证证据，为当前学术文献做出了贡献。主要结论是，即使在工作环境良好的地方，痛苦也有必要作为更好管理的关键指标纳入考量。研究结果应为那些寻求在这些组织中实施更好的人力管理系统的从业者提供有用的信息来源。
