Faculty of Dental Medicine and Health Osijek, Josip Juraj Strossmayer University of Osijek, 31 000 Osijek, Croatia.
Faculty of Medicine, Josip Juraj Strossmayer University of Osijek, 31 000 Osijek, Croatia.
Int J Environ Res Public Health. 2020 Jul 21;17(14):5255. doi: 10.3390/ijerph17145255.
Nurse-patient interactions based on caring behaviors ensure better working conditions and better-quality healthcare. The aim of this quantitative study is to examine how nurses self-assess the frequency of applying caring behaviors in nurse-patient interactions and to identify the differences in the application frequency of caring behaviors in relation to work experience and education level. The respondents were Bachelor of Science (BSc) nurses and nurses with basic training (VET) employed in different clinical departments of the Clinical Hospital Center in Croatia. The survey used the "Caring Nurse-Patient Interactions Scale (Nurse Version)". The respondents assessed the caring behaviors from the subscale "needs" as the most frequently applied (median (Me): 4.7; interquartile range (IQR): 4.4-4.9), while the least frequently applied were the procedures from the subscale "sensitivity" (Me: 3.8; IQR: 3.2-4.3). The VET nurses reported applying caring behaviors to the subscales "hope" ( < 0.001), "problem-solving" ( = 0.003), and "environment" ( = 0.021) more frequently than BSc nurses did. Compared with less experienced respondents, the respondents with more than 30 years of work experience applied the caring behaviors on the subscales "sensitivity" ( = 0.009), "expression of emotions" ( = 0.001), "problem-solving" ( = 0.008), and especially "humanism" and "spirituality" ( < 0.001) more frequently. The results indicate that respondents are more focused on applying skills or carrying out a task than on caring behaviors which is about demonstrating compassion, loving kindness, and relationships.
护患基于关怀行为的互动可确保更好的工作条件和更高质量的医疗保健。这项定量研究的目的是检查护士如何自我评估在护患互动中应用关怀行为的频率，并确定关怀行为的应用频率与工作经验和教育水平的差异。受访者是克罗地亚临床医院中心不同临床科室的理学学士（BSc）护士和具有基本培训（VET）的护士。该调查使用了“关怀护士-患者互动量表（护士版）”。受访者从“需求”子量表评估关怀行为是最常应用的（中位数（Me）：4.7；四分位距（IQR）：4.4-4.9），而最不常应用的是“敏感度”子量表中的程序（Me：3.8；IQR：3.2-4.3）。VET 护士报告在“希望”（ < 0.001）、“解决问题”（ = 0.003）和“环境”（ = 0.021）子量表上比 BSc 护士更频繁地应用关怀行为。与经验较少的受访者相比，工作经验超过 30 年的受访者在“敏感度”（ = 0.009）、“表达情感”（ = 0.001）、“解决问题”（ = 0.008），特别是“人文主义”和“灵性”（ < 0.001）子量表上更频繁地应用关怀行为。结果表明，受访者更关注应用技能或执行任务，而不是展示同情心、关爱和关系的关怀行为。
