Division on Addiction, Cambridge Health Alliance, Malden, MA, USA.
Department of Psychiatry, Harvard Medical School, Boston, MA, USA.
J Gambl Stud. 2021 Jun;37(2):369-386. doi: 10.1007/s10899-020-09969-8.
We examined gambling venue employees' experiences with GameSense, an onsite responsible gambling information center designed to be a resource for casino employees as well as patrons. Participants included 492 employees who reported on their engagement with, and opinions and knowledge of, the GameSense information center and its staff (i.e., GameSense Advisors), as well as their own employment department and gambling involvement. A minority of participants (33.5%) reported having spoken with a GameSense Advisor about responsible gambling or problem gambling; the remaining 66.5% either did not ever speak to a GameSense Advisor or only had a casual conversation with one. Most participants (88.9%) indicated that casino patrons could use the GameSense program, but less than half (37.9%) believed that casino staff/employees could do the same. Participants generally had positive opinions about the program, endorsing positive potential impacts (e.g., "It helps people avoid gambling beyond their limits") more often than negative potential impacts (e.g., "It encourages people to gamble beyond their limits"). However, gambling venue employees with more extensive gambling histories were less likely to endorse positive potential impacts. Participants' department also was associated with GameSense experiences: those in security/surveillance were the most likely to report having interacted with GameSense Advisors (83.3%) and those in food/beverage/retail were least likely to have done so (28.6%). Some of these findings have implications for improving casino employees' experiences with the GameSense program.
我们考察了博彩场所员工对 GameSense 的体验，这是一个现场负责任博彩信息中心，旨在成为赌场员工和顾客的资源。参与者包括 492 名员工，他们报告了自己与 GameSense 信息中心及其工作人员（即 GameSense 顾问）的互动情况、对该信息中心及其工作人员的看法和了解，以及自己所在的部门和赌博参与情况。少数参与者（33.5%）报告曾与 GameSense 顾问就负责任赌博或问题赌博进行过交谈；其余 66.5%的人要么从未与 GameSense 顾问交谈过，要么只是与他们进行过一次随意的交谈。大多数参与者（88.9%）表示赌场顾客可以使用 GameSense 计划，但不到一半（37.9%）的人认为赌场员工/员工也可以这样做。参与者普遍对该计划持积极看法，赞成其积极的潜在影响（例如，“它帮助人们避免赌博超出自己的承受能力”）多于消极的潜在影响（例如，“它鼓励人们超出自己的承受能力去赌博”）。然而，赌博历史较长的博彩场所员工不太可能赞成积极的潜在影响。参与者所在部门也与 GameSense 的体验相关：安全/监控部门的员工最有可能报告与 GameSense 顾问进行过互动（83.3%），而食品/饮料/零售部门的员工则最不可能这样做（28.6%）。这些发现中的一些对改善赌场员工对 GameSense 计划的体验有一定的启示。
