The Economy and Management School, Harbin Engineering University, China.
School of Public Management, South China University of Technology, China.
Waste Manag Res. 2021 Jan;39(1):83-92. doi: 10.1177/0734242X20947158. Epub 2020 Aug 13.
China is experiencing an enormous increase in municipal household solid waste (MHSW) generation and is facing multiple problems associated with the treatment of MHSW. This paper analyses factors affecting residents' satisfaction with MHSW treatment performance. Six factors were identified by the Delphi method: (a) pick-up frequency by waste collection vehicles, (b) fund supply situation, (c) charging standard for waste treatment, (d) waste bin arrangement, (e) laws and regulations, (f) publicity and education. We examine the significance of these six influencing factors, estimating binary logistic regression models. Data for this study are derived from the survey responses of 469 households in Harbin, one of the largest cities in northeast China. The results indicate that 'pick-up frequency by waste collection vehicles' is ranked the first and most important determinant of Harbin residents' satisfaction with MHSW treatment; this is closely followed by 'publicity and education'. The third and fourth significant influencing factors, respectively, are 'fund supply situation' and 'charging standard for waste treatment'. The last two factors are 'laws and regulations' and 'waste bin arrangement'. By understanding the influence of various factors on residents' satisfaction, this study aims to help in designing an effective waste management system to reduce the cost of MHSW management, and to raise the residents' satisfaction with municipal solid waste treatment. Based on the research findings, we advocate that establishing a reasonable waste transport (pick-up) system as well as strengthening publicity and education of waste management are key to improving residents' satisfaction with the MHSW treatment performance.
中国的城市生活垃圾（Municipal Solid Waste，MHSW）产生量正在迅速增加，同时面临着与 MHSW 处理相关的多重问题。本文分析了影响居民对 MHSW 处理绩效满意度的因素。通过德尔菲法确定了六个因素：（a）垃圾收运车辆的清运频率，（b）资金供应情况，（c）垃圾处理收费标准，（d）垃圾桶设置，（e）法律法规，（f）宣传教育。我们检验了这六个影响因素的重要性，构建了二元逻辑回归模型。本研究的数据来自中国东北地区最大城市之一哈尔滨的 469 户家庭的调查响应。结果表明，“垃圾收运车辆的清运频率”是影响哈尔滨居民对 MHSW 处理满意度的首要和最重要因素；其次是“宣传教育”。第三和第四个重要影响因素分别是“资金供应情况”和“垃圾处理收费标准”。最后两个因素是“法律法规”和“垃圾桶设置”。通过了解各种因素对居民满意度的影响，本研究旨在帮助设计有效的垃圾管理系统，以降低 MHSW 管理成本，并提高居民对城市固体废物处理的满意度。基于研究结果，我们主张建立合理的垃圾运输（清运）系统以及加强垃圾管理的宣传教育是提高居民对 MHSW 处理绩效满意度的关键。
