Department of Physiotherapy, University of Sevilla, 41009 Sevilla, Spain.
Department of Physiotherapy, University of Granada, 18016 Granada, Spain.
Int J Environ Res Public Health. 2020 Aug 12;17(16):5857. doi: 10.3390/ijerph17165857.
Patient satisfaction is a crucial aspect in the evaluation of the quality of health care provided by health services and units, especially in patients that require physical rehabilitation. This study aims to design and analyze the factor structure and internal consistency reliability of the Hospital Physical Therapy Perceived Satisfaction Questionnaire (H-PTPS) measuring the level of physical therapy patient satisfaction in hospital rehabilitation services. This study has a multicenter cross-sectional survey design. This study used the structural validity and internal consistency domains from COSMIN (consensus-based standards for the selection of health status measurement instruments) guideline. The H-PTPS questionnaire consists of 20 closed questions. A sample of 384 adult patients from physical therapy units from three Spanish public hospitals completed this questionnaire. A factor structure and internal consistency reliability analysis were performed. The factor analysis including the 20 items of the H-PTPS showed an adequacy index of 0.922 according to the Kaiser-Meyer-Olkin measure and the Barlett test allowed us to reject the null hypothesis ( < 0.001). In the rotated component matrix, four specific factors were obtained, explaining 66.75% of the accumulated variance. All factors present satisfactory internal reliability, achieving Cronbach's alpha indices and Omega coefficients higher than 0.74. The H-PTPS questionnaire has shown a four-factor solution with satisfactory reliability evaluating the satisfaction of Spanish patients treated in physical therapy units in the hospital rehabilitation services.
患者满意度是评估医疗服务和单位提供的医疗质量的一个关键方面，特别是在需要身体康复的患者中。本研究旨在设计和分析医院物理治疗感知满意度问卷（H-PTPS）的因子结构和内部一致性信度，以衡量医院康复服务中物理治疗患者的满意度水平。本研究采用多中心横断面调查设计。本研究使用了 COSMIN（健康状况测量仪器选择的共识标准）指南的结构有效性和内部一致性领域。H-PTPS 问卷由 20 个封闭问题组成。来自西班牙三家公立医院物理治疗科的 384 名成年患者完成了这份问卷。进行了因子结构和内部一致性可靠性分析。因子分析包括 H-PTPS 的 20 个项目，根据 Kaiser-Meyer-Olkin 度量法，其充分性指数为 0.922，Bartlett 检验允许我们拒绝零假设（<0.001）。在旋转成分矩阵中，得到了四个特定的因子，解释了累积方差的 66.75%。所有因子的内部可靠性均令人满意，达到了 Cronbach's alpha 指数和 Omega 系数均高于 0.74。H-PTPS 问卷在评估在医院康复服务中接受物理治疗的西班牙患者的满意度方面，表现出四因子解决方案，具有令人满意的可靠性。
