Juhra Christian, Ansorg Jörg, Back David Alexander, John Dominik, Kuckuck-Winkelmann Andrea, Raschke Michael, Osterhoff Georg, Pförringer Dominik, Scherer Julian
Telemedicine Office/Centre for Trauma, Hand and Reconstructive Surgery, Münster University Hospital.
Akademie Deutscher Orthopäden (German Academy of Orthopaedists), Berufsverband für Orthopädie und Unfallchirurgie e. V. (Professional Association of Specialists in Orthopaedic and Trauma Surgery), Berlin.
Z Orthop Unfall. 2020 Aug;158(4):345-350. doi: 10.1055/a-1192-7800. Epub 2020 Aug 20.
New communication technologies allow patients to communicate with their physicians from anywhere using computer or smartphone. Adding video to the mere phone call optimizes the personal contact between patient and physicians regardless of distance. Legal and reimbursements requirements must be taken into account, especially only certified software products must be used. In addition, patient consent is needed and confidentiality must be assured. The video patient consultation can be reimbursed by the health insurance companies. As with all new technologies, the introduction of these video consultations faced some challenges. Although patients and physicians have expressed great interest in this technology, it has been rarely used so far. The current COVID crisis increased the need for video consultations resulting in an increasing use of video patient consultation. It can be expected that this demand will still exists after the COVID crisis.
新的通信技术使患者能够使用电脑或智能手机在任何地方与医生进行交流。在单纯的电话沟通基础上增加视频功能，无论距离远近，都能优化患者与医生之间的个人联系。必须考虑法律和报销要求，特别是只能使用经过认证的软件产品。此外，需要患者的同意，并且必须确保保密性。视频患者咨询可由健康保险公司报销。与所有新技术一样，引入这些视频咨询面临一些挑战。尽管患者和医生对这项技术表现出极大兴趣，但到目前为止它很少被使用。当前的新冠疫情危机增加了对视频咨询的需求，导致视频患者咨询的使用越来越多。可以预计，新冠疫情危机过后这种需求仍将存在。
