Petzinka P, Ständer S, Juhra C, Zeidler C
Sektion Pruritusmedizin, Klinik für Hautkrankheiten und Kompetenzzentrum Chronischer Pruritus, Universitätsklinikum Münster, Von-Esmarch-Str. 58, 48149, Münster, Deutschland.
Stabsstelle Vernetzte Medizin, Universitätsklinikum Münster, Münster, Deutschland.
Dermatologie (Heidelb). 2024 Sep;75(9):721-726. doi: 10.1007/s00105-024-05377-w. Epub 2024 Jul 12.
Analyses of patient evaluations and barriers to the implementation of teledermatology procedures are still rare. The aim of this study was to determine whether administrative processes have an influence on the patient evaluation of telephone and video consultations.
With the help of a patient survey, assessments of the processes and organisation surrounding the outpatient appointment were asked. These were then compared to the assessment of whether the telephone or video consultation is an alternative to on-site consultation.
In all, 1538 patients took part in the survey. Significant correlations were found between the evaluation of the telephone or video consultation and the distance between the place of residence and the outpatient clinic, whether the patient had already been seen several times or for the first time, as well as the evaluation of the waiting time for the appointment, the organisation before the appointment and the waiting time in the outpatient clinic.
The study shows that even after the Coronavirus pandemic, telephone and video consultations remain an important tool for patients to contact their physician. However, patients' perceptions of the processes around the outpatient appointment have an influence on their willingness to participate in a digital consultation.
对患者评估以及远程皮肤病学程序实施障碍的分析仍然很少见。本研究的目的是确定行政流程是否会对患者对电话和视频会诊的评估产生影响。
借助患者调查，询问了对门诊预约相关流程和组织的评估。然后将这些评估与对电话或视频会诊是否可替代现场会诊的评估进行比较。
共有1538名患者参与了调查。在对电话或视频会诊的评估与居住地和门诊诊所之间的距离、患者是已经看过几次还是首次就诊，以及对预约等待时间、预约前的组织安排和门诊诊所等待时间的评估之间发现了显著相关性。
该研究表明，即使在冠状病毒大流行之后，电话和视频会诊仍然是患者联系医生的重要工具。然而，患者对门诊预约相关流程的看法会影响他们参与数字会诊的意愿。
