Department of Health Administration, Brooks College of Health, University of North Florida, Jacksonville, FL, USA.
Department of Public Policy, Purdue University Fort Wayne, Fort Wayne, IN, USA.
Hosp Top. 2020 Jul-Sep;98(3):127-134. doi: 10.1080/00185868.2020.1796554. Epub 2020 Aug 27.
Patient experience has been one of many significant drivers in determining hospitals' performance. Multivariate logistic regression was used to investigate the factors that impacted patients' likelihood to give top ratings for the overall hospital experience. Large hospitals with a lower percentage of Medicare/Medicaid patients and existing electronic health record system were more likely to receive top ratings. White, female patients with lower education levels were more likely to give top ratings for all quality domains (nurse, doctor, staff, and environment). All quality domains had positive impacts on patient experience, with the nursing domain being the most influential factor.
患者体验一直是决定医院绩效的众多重要因素之一。使用多变量逻辑回归来调查影响患者对整体医院体验给予最高评价可能性的因素。拥有较低比例的医疗保险/医疗补助患者和现有的电子健康记录系统的大型医院更有可能获得最高评价。白人、女性、受教育程度较低的患者更有可能对所有质量领域（护士、医生、员工和环境）给予最高评价。所有质量领域都对患者体验产生了积极影响，护理领域是最具影响力的因素。
