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社交网络中的信息优势:同伴绩效评价中的核心-边缘分裂。

Informational advantages in social networks: The core-periphery divide in peer performance ratings.

机构信息

School of Business.

Department of Management and Organizations.

出版信息

J Appl Psychol. 2021 Jul;106(7):1093-1102. doi: 10.1037/apl0000822. Epub 2020 Aug 27.

DOI:10.1037/apl0000822
PMID:32852987
Abstract

Organizations frequently rely on peer performance ratings to capture employees' unique and difficult to observe contributions at work. Though useful, peers exhibit meaningful variance in the accuracy and informational utility they offer about ratees. In this research, we develop and test theory which suggests that raters' social network positions explains this variance in systematic ways. Drawing from information processing theory, we posit that members who occupy core (peripheral) positions in the network have greater (less) access to firsthand and secondhand performance information about ratees, which is in turn associated with more (less) accurate performance ratings. To overcome difficulties in obtaining a "true" performance score in interdependent field settings, we employ an external criterion comparison method to benchmark our arguments, such that larger validity coefficients between established predictors of performance (i.e., a ratee's general mental ability [GMA] and conscientiousness) and peer performance ratings should reflect more (less) accurate ratings for core (peripheral) members. In Study 1, we use an organization-wide network in a technology startup company to examine the validity coefficient of a ratee's GMA on performance as rated by central versus peripheral members. In Study 2, we attempt to replicate and extend Study 1's conclusions in team networks using ratee conscientiousness as a benchmark indicator. Findings from both studies generally support the hypotheses that core network members provide distinct, and presumably more accurate, peer performance ratings than peripheral network members. (PsycInfo Database Record (c) 2021 APA, all rights reserved).

摘要

组织经常依赖同行绩效评估来捕捉员工在工作中的独特且难以观察的贡献。虽然有用,但同行在提供有关被评估者的准确性和信息有用性方面存在显著差异。在这项研究中,我们开发并检验了一种理论,该理论表明评估者的社会网络地位以系统的方式解释了这种差异。我们借鉴信息处理理论,假设在网络中占据核心(外围)位置的成员可以更好地(更少地)获得有关被评估者的第一手和第二手绩效信息,而这反过来又与更准确的绩效评估相关。为了克服在相互依存的实地环境中获得“真实”绩效得分的困难,我们采用外部标准比较方法来为我们的论点提供基准,即绩效的既定预测因素(即被评估者的一般智力[GMA]和尽责性)与同行绩效评估之间的更大有效性系数应反映核心(外围)成员的更准确评估。在研究 1 中,我们使用一家科技初创公司中的全组织网络来检验中心成员与外围成员对被评估者 GMA 对绩效的评估的有效性系数。在研究 2 中,我们试图使用被评估者尽责性作为基准指标,在团队网络中复制和扩展研究 1 的结论。这两项研究的结果都普遍支持这样的假设,即核心网络成员提供独特的、大概更准确的同行绩效评估,而外围网络成员则不然。(PsycInfo 数据库记录(c)2021 APA,保留所有权利)。

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