Department of Pediatrics, Yale Pediatric Emergency Medicine, New Haven, Connecticut (MXC); Brown University Warren Alpert Medical School, Providence, Rhode Island (LB, JB); Yale School of Medicine, New Haven, Connecticut (MA); University of Colorado School of Medicine, Aurora, Colorado (KA).
Prehosp Emerg Care. 2021 Sep-Oct;25(5):689-696. doi: 10.1080/10903127.2020.1824052. Epub 2020 Oct 28.
BACKGROUND: Though family satisfaction with prehospital care is a surrogate for quality and patient outcomes, there are no tools available to measure family satisfaction. OBJECTIVE: To develop the EMS Family Assessment of Medical Interventions & Liaisons with the Young (FAMILY) instrument. METHODS: Components of family experiences with pediatric prehospital care were identified with a modified Delphi method. The expert panel included Emergency Medical Technicians, paramedics, family representatives, and EMS leaders from Colorado, Connecticut, and Rhode Island. An online survey was used to assess proposed questions from each of five candidate domains from national guidelines, including Safety, Communication, Family Presence, Cultural Awareness, Children with Special Healthcare Needs and Overall Satisfaction. Round-1 items were scored on a five-point Likert scale. Inclusion in the final instrument required 70% agreement ranking items as "" or "." In Round-2, participants assessed proposed refinements. This resulted in FAMILY Version-1, with sections for family members and EMS care providers. EMSC Family Action Network (FAN) representatives evaluated the FAMILY, leading to Version-2. Suggestions from the national FAN about content, clarity, and whether the instrument captured their experiences with pediatric EMS care led to the final FAMILY version. Bilingual speakers translated the instrument into Spanish, while assessing the content for semantic, idiomatic, experiential, and conceptual equivalence between the English and Spanish versions. RESULTS: There were 22 experts in Round-1, and 20 continued into Round-2 .The Delphi process yielded 12 questions in six domains with 14 recommended modifications. Two questions were excluded. Five domains reached 70% agreement in Round-1. Cultural Awareness reached 75% agreement after Round-2. Six FAN representatives evaluated Version-1, leading to changes for clarity, content and cultural sensitivity. Seventeen FAN representatives evaluated Version-2 leading to additional refinement. The assessment of the equivalence between the English and Spanish survey versions resulted in changes in the Spanish language content for equivalent meaning. CONCLUSION: A panel of EMS and family stakeholders successfully developed an instrument to assess family satisfaction with pediatric EMS care. Further validation is required in a large respondent population. Assessing family satisfaction with pediatric EMS encounters is an important step toward improving prehospital care.
背景:尽管家庭对院前护理的满意度是衡量质量和患者结局的替代指标,但目前尚无衡量家庭满意度的工具。
目的:开发急诊医疗服务家庭对医疗干预和与年轻人的联络评估(FAMILY)工具。
方法:使用改良德尔菲法确定儿科院前护理中家庭体验的组成部分。专家小组包括来自科罗拉多州、康涅狄格州和罗得岛州的急救医疗技术员、护理人员、家属代表和 EMS 领导者。一项在线调查用于评估来自国家指南五个候选领域的每个领域的建议问题,包括安全、沟通、家属在场、文化意识、有特殊医疗需求的儿童和总体满意度。第一轮项目的评分采用五分制李克特量表。70%的同意率将项目评为“”或“。”在第二轮中,参与者评估了拟议的改进措施。这导致了 FAMILY Version-1,分为家属和 EMS 护理人员两部分。急诊医疗服务家庭行动网络(FAN)的代表对 FAMILY 进行了评估,导致了 Version-2。全国 FAN 对内容、清晰度以及该工具是否捕捉到他们对儿科 EMS 护理的体验提出了建议,最终形成了 FAMILY 版本。双语发言人将该工具翻译成西班牙语,同时评估英语和西班牙语版本之间的语义、惯用语、经验和概念等效性。
结果:第一轮有 22 名专家,20 名专家继续进入第二轮。德尔菲法产生了 12 个问题,分为 6 个领域,有 14 个推荐的修改建议。两个问题被排除在外。第一轮有五个领域达成了 70%的协议。第二轮后,文化意识达到了 75%的协议。六位 FAN 代表评估了 Version-1,导致了清晰度、内容和文化敏感性方面的变化。十七位 FAN 代表评估了 Version-2,进一步改进了该版本。对英语和西班牙语调查版本之间等效性的评估导致了西班牙语内容的等效含义的变化。
结论:一个由 EMS 和家庭利益相关者组成的小组成功开发了一种工具,用于评估家庭对儿科 EMS 护理的满意度。需要在更大的受访者群体中进一步验证。评估儿科 EMS 遭遇的家庭满意度是改善院前护理的重要一步。
Scand J Trauma Resusc Emerg Med. 2021-11-20
Prehosp Emerg Care. 2023
Prehosp Emerg Care. 2014
J Am Coll Emerg Physicians Open. 2021-8-21