Department of Communication Studies, Research Group MIOS, University of Antwerp, Antwerp, Belgium.
Department of Communication Sciences, Research Group IMEC-MICT, Ghent University, Ghent, Belgium.
Cyberpsychol Behav Soc Netw. 2021 Jun;24(6):377-383. doi: 10.1089/cyber.2020.0483. Epub 2020 Oct 5.
To diminish the risk of spreading COVID-19 as society exits the lockdowns, several apps have been developed for contact tracing. These apps register which users have been in proximity of each other. If a user is diagnosed with COVID-19, app users who have been recently in proximity to this person are notified. The effectiveness of these apps highly depends on public support. Therefore, this study investigated the factors that influence app use intention, based on an extended unified theory of acceptance and use of technology model. A survey was administered in Belgium (Flanders) to 1,500 participants aged 18 to 64 years old. Structural equation modeling was used to test the relationships among the model's constructs. Our results indicated that 48.70 percent of the respondents wanted to use the app. The model explained 39 percent of the variance in app use intention. The most important predictor was performance expectancy, followed by facilitating conditions and social influence. Effort expectancy was not related to intention. Moreover, individuals' innovativeness was positively related with app use intention, whereas app-related privacy concerns negatively influenced intention. Based on the results, suggestions are made for policy makers and developers.
为了降低社会解除封锁后 COVID-19 传播的风险,已经开发了几种用于接触追踪的应用程序。这些应用程序记录了哪些用户彼此接近过。如果用户被诊断出患有 COVID-19,最近与该人近距离接触的应用程序用户将收到通知。这些应用程序的有效性高度依赖于公众的支持。因此,本研究基于扩展的统一技术接受和使用理论模型,调查了影响应用程序使用意愿的因素。在比利时(佛兰德斯)对 1500 名年龄在 18 至 64 岁的参与者进行了调查。使用结构方程模型检验了模型结构之间的关系。我们的结果表明,48.70%的受访者希望使用该应用程序。该模型解释了 39%的应用程序使用意愿的差异。最重要的预测因素是绩效预期,其次是便利条件和社会影响。努力预期与意图无关。此外,个体的创新性与应用程序使用意愿呈正相关,而与应用程序相关的隐私问题则对意图产生负面影响。根据研究结果,为政策制定者和开发者提出了建议。
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