Department of Pharmaceutical and Health Service Research, Nepal Health Research and Innovation Foundation, Lalitpur, Province Bagmati, Nepal.
Department of Pharmacy, Nepal Cancer Hospital and Research Center Pvt. Ltd, Harisiddhi, Lalitpur, Province Bagmati, Nepal.
PLoS One. 2020 Oct 9;15(10):e0240488. doi: 10.1371/journal.pone.0240488. eCollection 2020.
Understanding patient satisfaction with pharmacy services can help to enhance the quality and monitoring of pharmacy services. Patient Satisfaction with Pharmacist Services Questionnaire 2.0 (PSPSQ 2.0) is a valid and reliable instrument for measuring patient satisfaction with services from the pharmacist. The availability of the PSPSQ 2.0 in Nepalese version would facilitate patient satisfaction and enhance pharmacy services in Nepal. This study aims to translate the PSPSQ 2.0 into the Nepalese version, culturally adapt it and verify its reliability and validity in the Nepalese population.
The methodological and cross-sectional study design was used to translate, culturally adapt it, and validate PSPSQ 2.0 in Nepalese. The Nepalese version of PSPSQ 2.0 went through the full linguistic validation process and was evaluated in 300 patients visiting different community pharmacies in Kathmandu district, Nepal. Exploratory factor analysis was carried out using principal component analysis with varimax rotation, and Cronbach's alpha was used to evaluate the reliability.
Three-hundred patients were recruited in this study. Participants ranged in age from 21 to 83 years; mean age was 53.93 years (SD: 15.21). 62% were females, and 34% educational level was above 12 and university level. Only 7% of the participants were illiterate. Kaiser-Meyer-Olkinwas found to be 0.696, and Bartlett's test of sphericity was significant with a chi-square test value of 3695.415. A principal axis factor analysis conducted on the 20 items with orthogonal rotation (varimax). PSPSQ 2.0 Nepalese version (20 items) had a good internal consistency (Cronbach's alpha = 0.758). Item-total correlations were reviewed for the items in each of the three domains of PSPSQ 2.0.
The PSPSQ 2.0 Nepalese version demonstrated acceptable validity and reliability, which can be used in the Nepalese population for evaluating the satisfaction of patients with pharmacist services in both community pharmacy and research.
了解患者对药房服务的满意度有助于提高药房服务的质量和监测。药剂师服务满意度问卷 2.0（PSPSQ 2.0）是一种有效的、可靠的衡量患者对药剂师服务满意度的工具。PSPSQ 2.0 的尼泊尔语版本的可用性将促进尼泊尔患者的满意度并增强药房服务。本研究旨在将 PSPSQ 2.0 翻译成尼泊尔语版本，对其进行文化适应，并在尼泊尔人群中验证其可靠性和有效性。
采用翻译、文化适应和验证 PSPSQ 2.0 的尼泊尔语版本的方法学和横断面研究设计。PSPSQ 2.0 的尼泊尔语版本经过了完整的语言验证过程，并在尼泊尔加德满都地区的 300 名患者中进行了评估。采用主成分分析与方差极大旋转的探索性因子分析，使用克朗巴赫α评估可靠性。
本研究共招募了 300 名患者。参与者年龄在 21 至 83 岁之间，平均年龄为 53.93 岁（标准差：15.21）。62%为女性，34%的教育程度在 12 年以上和大学水平。只有 7%的参与者是文盲。Kaiser-Meyer-Olkin 为 0.696，Bartlett 球形检验显著，卡方检验值为 3695.415。对 20 个项目进行正交旋转（方差极大）的主轴因子分析。PSPSQ 2.0 尼泊尔语版本（20 个项目）具有良好的内部一致性（克朗巴赫α=0.758）。对 PSPSQ 2.0 的三个领域中的每个项目进行了项目-总分相关性分析。
PSPSQ 2.0 尼泊尔语版本具有良好的信度和效度，可用于评估尼泊尔社区药房和研究中患者对药剂师服务的满意度。
