Clinical Pharmacy Department, College of Pharmacy, King Saud University Riyadh, Saudi Arabia.
Saudi Pharm J. 2012 Oct;20(4):323-30. doi: 10.1016/j.jsps.2012.05.007. Epub 2012 May 26.
This study will provide guiding information about the population perception, views and satisfaction with pharmacist's performance as health care provider in the community pharmacy setting in Riyadh, Saudi Arabia.
The study was conducted in Riyadh, Saudi Arabia, from July through December 2010. A total of 125 community pharmacies in Riyadh city were randomly selected according to their geographical distribution (north, south, east, and west). They represent about 10-15% of all community pharmacies in the city. The questionnaire composed of 8 items about patients' views and satisfaction with the pharmacists' role in the current community pharmacy practice. The questionnaire was coded, checked for accuracy and analyzed using the Statistical Package for Social Sciences (SPSS) version 17.0 for Windows (SPSS Inc., Chicago, Illinois).
The response rate was almost 85% where 2000 patients were approached and 1699 of them responded to our questionnaire. The majority of respondents is young adults and adults (82.8%), male (67.5%) and married (66.9%). Seventy one percent of respondents assured that community pharmacist is available in the working while only 37.3% of respondents perceived the pharmacist as a mere vendor. About 38% assured sou moto counseling by the pharmacist, 35% reported pharmacist plays an active role in their compliances to treatments, 43% acknowledged the role of pharmacist in solving medication related problems, 34% considered the pharmacist as a health awareness provider and 44.6% felt that pharmacist is indispensable and an effective part of the health care system.
The image and professional performance of community pharmacist are improving in Saudi Arabia. The Saudi patients show better satisfaction, perception and appreciation of the pharmacists' role in the health care team. However, extra efforts should be paid to improve the clinical skills of the community pharmacists. Community pharmacists need to be able to reach out to patient, assess their hesitations and promptly offer solution which was appreciated by the patients as the survey indicates. They should play a pro-active role in becoming an effective and indispensable part of health care. Furthermore, they should be able to advice, guide, direct and persuade the patient to comply correct usage of drugs. Finally, community pharmacists should equip themselves with appropriate knowledge and competencies in order to tender efficient and outstanding pharmaceutical health care.
本研究将提供关于沙特阿拉伯利雅得社区药剂师作为医疗保健提供者的人口认知、观点和满意度的指导信息。
该研究于 2010 年 7 月至 12 月在沙特阿拉伯利雅得进行。根据地理位置（北部、南部、东部和西部）随机选择了利雅得市的 125 家社区药店。它们约占该市所有社区药店的 10-15%。问卷由 8 个项目组成，内容涉及患者对当前社区药房实践中药剂师角色的看法和满意度。问卷经过编码、准确性检查，使用 Windows 版统计软件包（SPSS）第 17.0 版（芝加哥，伊利诺伊州，SPSS 公司）进行分析。
应答率接近 85%，其中有 2000 名患者接受了问卷调查，其中 1699 名患者回答了我们的问卷。大多数受访者是年轻人和成年人（82.8%）、男性（67.5%）和已婚（66.9%）。71%的受访者肯定社区药剂师在工作中可以提供帮助，而只有 37.3%的受访者认为药剂师只是一个销售商。约 38%的受访者肯定药剂师会主动提供咨询，35%的受访者报告药剂师在他们遵守治疗方面发挥积极作用，43%的受访者承认药剂师在解决与药物相关的问题方面发挥作用，34%的受访者认为药剂师是健康意识的提供者，44.6%的受访者认为药剂师不可或缺，是医疗保健系统的有效组成部分。
沙特阿拉伯社区药剂师的形象和专业表现正在改善。沙特患者对药剂师在医疗保健团队中的角色表现出更好的满意度、认知度和赞赏度。然而，需要付出更多努力来提高社区药剂师的临床技能。社区药剂师需要能够接触到患者，评估他们的疑虑，并及时提供解决方案，正如调查所示，这受到了患者的赞赏。他们应该在成为有效和不可或缺的医疗保健组成部分方面发挥积极主动的作用。此外，他们应该能够提供建议、指导、指导和说服患者正确使用药物。最后，社区药剂师应该具备适当的知识和能力，以提供高效和出色的药学医疗保健。
