Joshi Priyanka D, Shoemaker Stowe, Sullivan Corrin C, Soman Neelesh R
College of Business, San Francisco State University, San Francisco, CA, USA.
Harrah's Hospitality College, University of Nevada, Las Vegas, NV, USA.
J Patient Exp. 2020 Aug;7(4):449-453. doi: 10.1177/2374373519870008. Epub 2019 Aug 21.
We present here a syllabus for teaching patient experience that draws on service sciences to address the current state of patient experience. The syllabus was the result of an ongoing collaboration between educators at the Hotel College and the School of Medicine at the University of Nevada at Las Vegas. The syllabus was developed after a thorough literature review in the field of services marketing, patient experience, hospitality marketing, management and leadership, health-care administration, and health-care communication and after consultation with subject matter experts. We believe that the syllabus provides an action plan for universities and hospitals to introduce and teach the topic of hospitality and patient experience as part of the medical and nursing school curriculum. The syllabus can also be adapted for teaching in executive education programs.
我们在此展示一份利用服务科学来阐述患者体验现状的患者体验教学大纲。该大纲是内华达大学拉斯维加斯分校酒店管理学院与医学院教育工作者之间持续合作的成果。该大纲是在对服务营销、患者体验、酒店营销、管理与领导力、医疗保健管理以及医疗保健沟通等领域进行全面文献综述，并与相关主题专家协商后制定的。我们认为，该大纲为大学和医院提供了一个行动计划，以便将酒店服务与患者体验这一主题作为医学和护理学校课程的一部分进行引入和教学。该大纲也可改编用于高管教育项目的教学。
