College of Nursing Science, Kyung Hee University, Seoul 02447, Korea.
Research Institute of Korean Medicine Policy, Daejeon 34054, Korea.
Int J Environ Res Public Health. 2020 Oct 30;17(21):8019. doi: 10.3390/ijerph17218019.
(1) Background: This study aims to investigate the impact of emotional labor and workplace violence on sleep disturbance, depression, and health status in workers. (2) Methods: Data from 34,742 participants of the 2011-2014 Korean Working Conditions Survey were included in this study. We compared the incidence of sleep disturbance, depression, and health status according to emotional labor and workplace violence and used logistic regression to analyze factors that affect health status. (3) Results: Emotional laborers were more likely to experience sleep disturbance, depression and anxiety, and muscle pain. Workers who have experienced workplace violence were more likely to experience depression and anxiety, abdominal pain, and sleep disturbance. (4) Conclusion: Emotional labor and workplace violence have a grave impact on physical and mental health, with particularly greater effects on mental health. In addition, workplace violence has a greater health impact than emotional labor. The findings of this study suggest the need to implement programs that stabilize and heal workers who have experienced emotional labor and to enforce regulations and policies to protect workers from verbal and physical abuse.
（1）背景：本研究旨在探讨情绪劳动和工作场所暴力对劳动者睡眠障碍、抑郁和健康状况的影响。（2）方法：本研究纳入了 2011-2014 年韩国工作条件调查的 34742 名参与者的数据。我们比较了情绪劳动和工作场所暴力对睡眠障碍、抑郁和健康状况发生率的影响，并使用逻辑回归分析了影响健康状况的因素。（3）结果：情绪劳动者更有可能经历睡眠障碍、抑郁和焦虑以及肌肉疼痛。经历过工作场所暴力的工人更有可能经历抑郁和焦虑、腹痛和睡眠障碍。（4）结论：情绪劳动和工作场所暴力对身心健康都有严重影响，对心理健康的影响更大。此外，工作场所暴力对健康的影响大于情绪劳动。本研究结果表明，需要实施稳定和治愈经历情绪劳动的工人的计划，并执行法规和政策，保护工人免受言语和身体虐待。
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