Economic and Organisational Psychology, Ludwig-Maximilians-Universitaet Muenchen, Germany.
Int J Occup Saf Ergon. 2022 Jun;28(2):958-973. doi: 10.1080/10803548.2020.1846376. Epub 2020 Dec 3.
. This article describes the effects of two specific information and communication technology (ICT) demands (telepressure, technostress creators) on employee well-being, and investigates a mediating effect of detachment (Study 1) and moderating effects of technostress inhibitors on the effects of ICT demands on well-being (Study 2) and detachment (Study 3). . Three quantitative studies with employees (Study 1, = 296; Study 2, = 142; Study 3, = 316) were conducted. . The results support the negative effect of ICT demands on several well-being indicators. They also show how detachment mediates the effect of telepressure on well-being (Study 1) and how technostress inhibitors moderate the effect of technostress creators on well-being (Study 2). Technostress inhibitors further buffer negative effects of technostress creators on detachment (Study 3). . Interventions to reduce negative consequences of ICTs by increasing the level of technostress inhibitors (e.g., technical support) or facilitating employee detachment (e.g., through communication policies) are derived. The findings confirm that general models explaining stress and well-being are applicable to new forms of job demands and extend existing empirical support for the effect of ICT demands on well-being. Future research should investigate the interplay between the studied variables within a moderated mediation model.
本文描述了两种特定的信息和通信技术（ICT）需求（远程工作压力、技术压力源）对员工幸福感的影响，并研究了分离（研究 1）的中介作用以及技术压力抑制剂对 ICT 需求对幸福感（研究 2）和分离（研究 3）的影响的调节作用。通过对员工进行的三项定量研究（研究 1，n=296；研究 2，n=142；研究 3，n=316）。结果支持 ICT 需求对几个幸福感指标的负面影响。它们还表明了分离如何中介远程工作压力对幸福感的影响（研究 1）以及技术压力抑制剂如何调节技术压力源对幸福感的影响（研究 2）。技术压力抑制剂进一步缓冲了技术压力源对分离的负面影响（研究 3）。通过增加技术压力抑制剂的水平（例如技术支持）或促进员工分离（例如通过沟通政策）来减少 ICT 负面影响的干预措施被提出。研究结果证实，解释压力和幸福感的一般模型适用于新形式的工作需求，并扩展了现有关于 ICT 需求对幸福感影响的实证支持。未来的研究应该在一个调节中介模型中调查所研究变量之间的相互作用。
