Lumillo-Gutiérrez Iris, Salto Gabriel Edgardo
Institut Català de la Salut, Barcelona, España; Centro de Atención Primaria Montclar, Sant Boi de Llobregat (Barcelona).
Buurtzorg Nederland, Holanda; Equipo de Leiden, Holanda.
Enferm Clin (Engl Ed). 2020 Nov 10. doi: 10.1016/j.enfcli.2020.08.004.
Buurtzorg Nederland is a Dutch healthcare organization in which nursing teams provide home care in all the skills that affect their profession. This article raises some questions regarding more internal aspects of the organization based on 3dimensions. The first, the organizational dimension, in which the teams are structured based on 8 roles, without hierarchies and supported by the coaching system. The second, the nursing dimension, in which it is highlighted that nurses deal with all the competences that affect their profession, from basic care to more complex care, with the aim of defragmenting care. And the third, the economic dimension, in which it stands out that the sustainability of the organization is in being a system without managers, of small teams that work in small geographic areas, with a computer system that supports all organizational matters, healthcare and financial. The main characteristics of Buurtzorg Nederland are the self-management of the teams and the defragmented care that both the nurse and the patient satisfy. However, this defragmentation has been achieved in terms of patient care, with the same team attending to all basic and complex care needs at home, but at other levels of care it has not been achieved, and the patient must visit other providers, therefore, health care at other levels continues to be fragmented.
荷兰博组客是一家荷兰医疗保健机构,护理团队在其中提供涉及影响其职业的所有技能的居家护理服务。本文基于三个维度对该机构更多的内部方面提出了一些问题。第一个维度是组织维度,在这个维度中,团队基于8个角色进行构建,没有层级之分,并由辅导体系提供支持。第二个维度是护理维度,在这个维度中,强调护士要处理影响其职业的所有能力,从基础护理到更复杂的护理,目的是整合护理服务。第三个维度是经济维度,在这个维度中,突出的是该机构的可持续性在于它是一个没有管理人员的体系,由在小地理区域工作的小团队组成,拥有一个支持所有组织事务、医疗保健和财务的计算机系统。荷兰博组客的主要特点是团队的自我管理以及护士和患者都满意的整合式护理服务。然而,这种整合在患者护理方面已经实现,同一团队在家中满足患者所有基础和复杂的护理需求,但在其他护理层面尚未实现,患者必须去看其他提供者,因此,其他层面的医疗保健仍然是碎片化的。